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Nyle Maxwell Pre-Owned Supercenter

(732 reviews)

Reviews

(732 reviews)

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Nicole was awesome to work with!

Nicole was awesome to work with! She got my car in and out very quickly and even helped with a ride home after I dropped the car off! I will definitely return for future service. Thank you, Nicole!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Darren, we're happy to hear that Nicole provided such excellent service at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin! We look forward to assisting you with any future needs. Thanks for the great feedback!

The best buying experience I have had in years.

The best buying experience I have had in years. A truly great team from sales to service. That is why I keep coming back to this Dealership for my Automobiles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your positive experience with us at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin! We're delighted to hear that our team has consistently provided excellent service, and we look forward to welcoming you back for future visits.

Maria was great as an Express service advisor, no problem

Maria was great as an Express service advisor, no problem there. It seemed to take rather long for a basic oil change/tire rotation + air filters (~1.5hrs), but they got the job done right. I will be going back for basic services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience with us at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin! We're glad to hear Maria provided great service, and we appreciate your patience during the visit. We look forward to assisting you with future services!

Do NOT ever bring your vehicle here for repairs.

Do NOT ever bring your vehicle here for repairs. I dropped my Jeep off over Memorial Day 2025 weekend for a few easy recall repairs. When I picked it up a few days later, it had been broken into. Damage to the vehicle locking console as well as valuable items stolen. After some research and discussion with the service team members, break-ins at this location are a common occurrence. They are aware it happens every weekend yet continue to do nothing about it. And when I tried to go through the proper channels to get reimbursed, they basically told me they aren't responsible and it'd be on my to pay for the repairs and stolen items. Brent Rayfield, the General Manager, and Luis Villafane, the Service Shop Manager, are completely inept. They avoid calls and emails, and even tried to tell me I was lying when I said I was going to file police reports and reach out to local news outlets (two stations have informed me they are picking up the story, too, since it's a recurring issue). Never take your vehicle here for repairs. It won't be safe. I got my Jeep back in worse shape than when I dropped it off. Completely unacceptable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

This is concerning to read, and I sincerely apologize for the experience you had. We take security very seriously, so please reach out directly so we can address this matter further and work towards a resolution together. Thank you, Victoria Gonzales - Customer Relations Manager - 512-493-4549

Service Advisor Jacob is extremely professional and

Service Advisor Jacob is extremely professional and courteous! Every time we schedule service with him it’s extremely quick and the work is always excellent!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Zach, we're delighted to hear that Jacob consistently provides you with professional and efficient service at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. Thanks for sharing your experience!

Though I didn’t purchase my truck there, they treat as if

Though I didn’t purchase my truck there, they treat as if I did! Appointment easy to set and I love the appointment reminder the day before and the texts that keep you apprised of the work. Great job by all involved. Been using them going on 8 years now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kevin, it's fantastic to hear that you've had such a positive experience with us at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin over the years! We appreciate your loyalty and are glad our team continues to meet your expectations. Thanks for sharing this feedback!

Great experience.

Great experience. The team was very patient and worked with me in addressing my wants. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Craig, we're delighted to hear you had a great experience with our team at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. Thank you for the recommendation!

I just purchased a new Jeep, and I can confidently say

I just purchased a new Jeep, and I can confidently say that George made it the easiest and most enjoyable car-buying experience I’ve ever had—all without stepping foot in the dealership! From our very first phone call, George was professional, friendly, and incredibly helpful. He handled everything remotely with total transparency and efficiency, answering all my questions and keeping me informed throughout the entire process. If you’re looking for a seamless, no-pressure car buying experience with white-glove service, George is your guy. I can’t recommend him highly enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Randi, we're delighted to hear that George provided such a seamless and enjoyable experience for you at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin! Thank you for the glowing recommendation, and enjoy your new Jeep!

Every was great, service was completed as quoted and I

Every was great, service was completed as quoted and I was kept informed during the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We couldn't ask for a better review of Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. Thanks so much, Tommy!

Since about 12:30 waiting on Kenny to reach out to me

Since about 12:30 waiting on Kenny to reach out to me about my issues. At 4:20 said he would reach out on a bit. It’s now 7:12 and crickets. So much for Family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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