Nyle Maxwell Pre-Owned Supercenter

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
585 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 27, 2020

    From the time we walked in to the time we left was a great experience. Everyone was so nice and welcoming. The whole process was great!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    That's what we love to hear, Cynthia! It was our pleasure to make your car-buying experience friendly and attentive. Thank you for trusting Nyle Maxwe...ll Chrysler Dodge Jeep Ram of Austin with your business, and we hope you're loving your new vehicle!

  • 1.0 out of 5
    August 26, 2020

    Sales people are warm and friendly, but upper management is anything but! They are unwilling to work with you to make a deal. Take your business elsewhere!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Jill - This is a concerning review to read, and as we explained in response to your similar review on Google, our team strives to deliver the highe...st-quality customer service. I would be more than willing to speak with you directly about your concerns. I'm going to look for your contact information, but in the meantime, please do not hesitate to give me a call. Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123

  • 5.0 out of 5
    August 23, 2020

    Very professional salesman from the moment i got out of my car .Finance staff was incredible nice and professional . i was treated with the most unbelievable... respect. I would recommend anyone to purchase a vehicle at nyle Maxwell super center.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Timothy, thank you for the review! It was our pleasure to assist you here at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin, and we couldn't be happie...r to hear that you enjoyed working with our team. We hope to see you again sometime!

  • 3.0 out of 5
    August 8, 2020

    I purchased a 2020 compass for my son last weekend and had an excellent experience buying with John S. I walked in with my pre-approval, and knew exactly... which vehicle I wanted to buy, so the transaction was fairly smooth and painless. I wrote a large check as a down payment, because the dealer only allows $2,500 to be put on a credit/debit card. (Understandable due to fees) Fast forward to Yesterday, and I received a call on my work cell phone from Michael Wilson who said he had a warrant for me for writing a bad check and would have to “come pick me up” if I didn’t go get a cashiers check and immediately take it to the dealership. I was scared, angry, and confused. I called my banker at Frost, who assured me that my account was in good standing, and that I had sufficient funds, and that the check had not been presented for payment. I called Ken in finance, and left 2 voicemails- he still has not returned a call. I then called my salesman who was surprised to hear this and took it to Sam Levine who called me and again said that I needed to bring a cashiers check. He did seem surprised that Mr. Wilson said what he did to me about a warrant and arresting me. I told them that if they had my original check to give back to me, I would bring a cashiers check. They did not have the check, only a copy. This morning I woke up to see that my check cleared my account last night. If I had gone to my bank and pulled out the money in a cashiers check, they would have been double paid, and I would have been left trying to get my money back. I am incredibly disappointed that this dealership paid someone to call and threaten me at work, 5 days after I bought a brand new car, and before they even talked to me. This is the most unprofessional thing I have ever heard of.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Amanda, this doesn't sound like the service we expect from our team and I sincerely apologize for what you experienced. I am going to need to get some... additional details regarding your situation to better understand what could have occurred. Unfortunately, I won't be able to reach out without knowing your last name, so please consider giving me a call. Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123

  • 5.0 out of 5
    August 6, 2020

    easy car buying experience. I would buy another vehicle from them. very helpful people, very clean building. I will recommend them to my friends I love... my jeep

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Gina - Congratulations on your new Jeep! We are thrilled to hear that your experience at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin was so wond...erful. Thank you for the review and for your confidence in our team. We hope to see you again down the road!

  • 5.0 out of 5
    August 4, 2020

    Spontaneous purchase of a 2020 Dodge Challenger from window shopping. Great experience with salesman Alexander to Daniel in Finance to Jeff Maxwell. Highly... Recommend Dealership!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Randy - Congratulations on your new 2020 Dodge Challenger! It is great to hear that Alexander and the team were able to assist with your purchase. ...Thanks for reviewing us and we hope to earn your business at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin again in the future!

  • 5.0 out of 5
    August 3, 2020

    I can't write a good enough review about this place. This is my 3rd vehicle in 5yrs from them and each experience has been spectacular. Brian Thomas is... a fantastic guy and Jeff Maxwell knows how to Manage a dealership. Both men are top notch, and I couldn't have asked for better service.I ordered a challenger scat pack from them and it was delivered and ready in under month. Every step of the way they kept me updated and made the entire process seamless. I've even shopped around and other dealer ships (stay far away from Maik Haik) and have had very negative experiences with sleazy liars. Jeff and Brian are a breath of fresh air to the car buying experience and I appreciate men of such high caliber. I literally could go on about the fantastic service I received by these gentlemen #customer4life

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Shawn, thank you for the 5-star review! Jeff and Brian are both excellent members of our team at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin, and w...e will certainly let them know that you appreciate their help. We are grateful for your returning business here, and we look forward to your next visit!

  • 5.0 out of 5
    July 25, 2020

    Alexander was great to work with. He stayed in communication during our entire buying process (few weeks) and went above and beyond the entire time

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Shelly - It makes us so happy to hear that Alexander went "above and beyond" to assist with your car search. Thank you for trusting Nyle Maxwell Ch...rysler Dodge Jeep Ram of Austin with this purchase! We hope you absolutely love your new ride.

  • 5.0 out of 5
    July 25, 2020

    I had a great experience with Manny at this dealership! He and Chris really worked hard to make my dreams come true. My first time leasing a car couldn’t... have gone any better. I absolutely love my Jeep and I’ll be going back for my next Jeep!! 10/10 recommend Manny and the team!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Val, thank you for taking a moment to review the wonderful experience you had with Chris and Manny at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. ...We're thrilled to hear that they made your first leasing experience such a seamless process. Safe travels in your Jeep!

  • 5.0 out of 5
    July 17, 2020

    Landin, was super helpful with the entire car buying process. He kept us constant contact so that we could spend as little time at the dealership as possible.... We love our new Jeep!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Yvonne - Thank you for taking to time to share your review of Nyle Maxwell Chrysler Dodge Jeep Ram of Austin! We're thrilled that Landin made your sho...pping experience so straightforward and we are so glad you love your new Jeep. Safe driving!

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