Reviews
Best experience I have ever had buying a new vehicle.
Best experience I have ever had buying a new vehicle. Warren B. was helpful,knowledgeable, honest, and on point throughout the whole process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nancy, we're delighted to hear that Warren provided you with such a fantastic experience at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. Enjoy your new vehicle!
Do NOT buy any service contracts from them, if you don’t
Do NOT buy any service contracts from them, if you don’t plan to keep the car. I’ve been calling for 2 months about my owed refunds, just to repeatedly be given the runaround.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm sorry to hear about the trouble you've experienced regarding your service contract refunds. It is never our intention to inconvenience or mislead our customers, and I'd like to help resolve this issue as soon as possible. Please reach out directly when you have a moment. Thank you, Victoria Gonzales - Customer Relations Manager - 512-493-4549
I was scared because I’ve been through a lot of hardship.
I was scared because I’ve been through a lot of hardship. I prayed about the situation. As soon as I walked in I felt right at home with Ben and Kyle. They were relentless even when I gave up hope, but guess what I I left the lot a new car owner 💪🏾🫡💯 . I’d recommend those guys to anyone who is looking to purchase a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Algernon, we're so glad to hear that Ben and Kyle made you feel at home here at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. Thanks for recommending us, and congrats on your new car!
On my 3rd Truck from Nyle Max.
On my 3rd Truck from Nyle Max. Nyle and his son are really good people, Although I have had some trouble getting service issues resolved, in the end they came through, Mike Wilson is good guy also and regards to Mindy in service and Victoria Gonzales, deserve credit, as everyone knows promises made are only good if they are kept, 77 years worth of experience, God bless you all.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeff, we appreciate your loyalty to Nyle Maxwell Chrysler Dodge Jeep Ram of Austin and are glad that Mike, Mindy, Victoria, and the rest of our team could assist you. We're always here to ensure any service issues get resolved! Thanks for sharing your experience with us.
Bought a vehicle for the price shown on line.
Bought a vehicle for the price shown on line. Sean helped the buying process go smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim, we are thrilled that you had such a positive time working with Sean and the team! Thank you for choosing Nyle Maxwell Chrysler Dodge Jeep Ram of Austin and for sharing your support. Safe travels!
I came in for a minor issue and was greeted by Eric.
I came in for a minor issue and was greeted by Eric. He was very friendly and kept me update the entire time I was on site. I will not hesitate to go back for service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, it's great to know that Eric provided you with such a positive experience at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. We appreciate your feedback and look forward to seeing you again for future services!
The absolute worse service center I've ever dealt with.
The absolute worse service center I've ever dealt with. We have brought our car in 3 times already and it is STILL NOT fixed! Constantly getting promises of a call back and still waiting a week later. When I called and asked for a supervisor, of course no one was available and apparently the 1 and only tech that can fix the issue is out for 2 weeks. DO NOT TAKE YOUR CAR HERE if you ever wanted to be fixed!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Vonnie, I'm sorry to hear that you're still having trouble with your vehicle, and know how frustrating this can be. We want the best for our customers and strive to provide exceptional service, so I'd like to speak with you about this situation in greater detail and see if there's anything I can do to help. Please reach out to me directly. Thank you, Victoria Gonzales - Customer Relations Manager - 512-493-4549
Stay away from the service center here!
Stay away from the service center here! They kept my car for nearly four months and kept giving me the runaround about when it would be repaired. Eventually, I gave up and came to pick up the car to take it somewhere else. They had the nerve to charge me $200 for “diagnostics” after keeping my car for so long without repairing it. I bought the car new from Nyle Maxwell Fiat but apparently Fiat is out of business! However, they still accept Fiats for repairs but they claim that they can’t get parts. I purchased an extended warranty when I bought the car but the service rep was quick to tell me that the problem with my car wasn’t covered by the warranty! Not that they could fix it anyway because he claimed that they couldn’t get replacement parts. Every time I called to check on the car someone either hung up or told me that my service rep wasn’t available. Do yourself a favor and avoid this place like the plague!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Vel, I'm really sorry to read about your experience with our service center. It's clear we've let you down and for that, we apologize. We understand how frustrating this situation must be for you and would like the opportunity to make things right if possible. Please reach out so we can discuss further what happened here and find a resolution together. Thank you, Victoria Gonzales - Customer Relations Manager - 512-493-4549
NEVER, EVER, EVER BUY A CAR FROM HERE.
NEVER, EVER, EVER BUY A CAR FROM HERE. I bought a car here and I have replaced the engine, catalytic converter and more. They were finding every loop hole to NOT HELP ME nor will they take the car back. LEMON CENTRAL.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We're truly sorry to read about the issues you've experienced with your car. We aim for a transparent and supportive customer experience, so it's concerning that we may have missed the mark here. I'd like to discuss this further and see how we can help resolve these problems. Please reach out at your earliest convenience - thank you, Victoria Gonzales - Customer Relations Manager - 512-493-4549.
My service advisor Curtis does an outstanding job at the
My service advisor Curtis does an outstanding job at the front end. Stays on top of you vehicles progress, and communicates with you throughout the service and repair. Johnny my technician is a very meticulous and knowledgeable. It shows in his quality of work. Being in the automotive and motorcycle industry most of my life. I can tell you that Johnny is a person who takes great pride in his work. Outstanding job to you both 👍
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott, we're delighted to know that Curtis and Johnny provided you with such exceptional service at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. We appreciate your recognition of their hard work and dedication!