Nyle Maxwell Pre-Owned Supercenter

I dropped my car off to have a recall repaired. The staff, especially Adrian was very courteous. I also received my car back sooner that I expected.

I had an easy time with Johnnie in sales. I knew what I wanted and she answered my questions and helped get what I wanted.

Tried to be practical and bought a slightly used 2022 Jeep Grand Cherokee with 6k miles instead of a brand new one, but it completely back fired. The car looked clean and in great shape, but had a strong smell to it, like it was just cleaned. I assumed they just detailed it to sell it and didn't think too much about it However 2 days later I noticed these very hard to see vent air fresheners sticks (see pic). I've never seen anything like them before and If you're not looking for them they're almost impossible to see. That said, I took all 5 of them out of the vents and once I did that there was a very strong cigarette odor in the car (which couldn't be worst for me personally since I'm allergic cigarette smoke). I then called and talked to my sales rep and said hey, I found these really hard to see air freshener sticks in the vents and first thing he says is " we didn't put them there" . I asked to talk to the manager and the first thing he said was "we didn't put them in there". I don't know if they did or didn't put them in there but someone should of known. Now I'm stuck with a 40k+suv that every time I turn it on it makes me angry. Honestly I can see this happening at one of those small no credit ask used car dealers, but never would of expected this to happen from a reputable big car dealer like Nyle Maxwell.

We had an excellent experience today with Sean at Nyle Maxwell. He was very helpful and caring. He was informative and made the experience easy.

This was my first time using Nyle Maxwell Service, and I was pleasantly surprised at the organization, to line up, the prompt greeting and the fast service. I will continue using them whenever I have a need.

My vehicle had engine issues , Jim Shupe my service advisor explain every step and detail with the issues, the repairs were made quickly as per his consultation. I was treated with Great care and Respect by him and his Team . Thank you James K Spanning a Very Satisfied and Grateful customer.

Low pressure buying experience. Santiago was patient as we tried car seats in different vehicles and they had a nice inventory to look at. Would recommend this dealership and sales person.

I took my car in for an oil change and standard inspection. At the time, I also asked about my tires because I thought my tread seemed thin. Soon after I had a flat tire. When I took the car in to the tire shop they said my tires were overdue to be replaced. This seems like this should have been caught by the service team and the tires could have been replaced as a preventative repair. Additionally, after the service was done I called to ask a question regarding the service report. I left a voicemail and never heard back.

Ryan was very helpful with the whole process, He was very diligent with following up and checking on things. Bought a Jeep Compass , very happy with the service and the car.

John was prompt. Helped me in the time frame we had discussed. My key fob was indicating a low battery. He explained the problem. Told me what to expect. I was on my way in a very short time. He was cordial, prompt and able to repair the key fob. I would be happy if he helped the next time I come in for service