Reviews
Good overall experience that could be expected. !!
Excellent service and fast response! I would highly recommend them to anyone looking to buy a car or truck from them. Best dealer in the area!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thanks for this great review! We are pleased that our team was responsive and wonderful to work with. It's excellent that we could help keep your vehicle running smoothly. See you next time here at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin!
Excellent service department
Service Dept is really great. Patricia, my service advisor, was outstanding. Prompt communication, fast turnaround time, and so far, so good, on work quality. Prices are decent (same as other dealers for same services). Took a while to schedule an appointment (I called mid November and the first appointment they had was the 29th), but overall better service Dept than at other dealerships in town that I have been to (including for other brands).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amanda - It means a lot to hear that our service stands out to you. Thank you for sharing so many kind words about Patricia! We are so glad that you can depend on our team to take excellent care of you and your vehicle Hope to see you next time at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin!
Best car dealer in Austin
Overall awesome experience and got a cool car in a good price. Janie is the real helpful person and bob also made the process smooth.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This is a fantastic review! Thanks from the entire team at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin!
Painless car shopping
Nick is an awesome salesmen. Best experience ever. And I’ve owned a few. I would recommend Niles Maxwell and Nick condiss for anyone buying a new Dodge
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nick is one of our most valuable assets. We are happy to see that you got to work with him, Wesley! Thanks for choosing Nyle Maxwell Chrysler Dodge Jeep Ram of Austin and congrats on your new car!
Awesome Experience
Custom ordered my 2022 Ram 2500 and Derek my salesman and Daniel my finance guy was awesome and got me the best deal. Nyle Maxwell is the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad we could make your buying experience a success, Ramon! Thank you for your review - we hope your new 2022 RAM 2500 far exceeds your expectations! Enjoy! - your friends at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin
Superb Customer Service
Upon arrival at Nyle Maxwell Pre-Owned Super Center in Austin, Texas I was greeted by Pearce, Sales Consultant. I explained to him I was interested in the 2028 Honda Odyssey that was for sale. Pearce drove the Honda to my location I where I was standing. I revised the vehicle and we took it for a drive. Everything checked out and I purchased vehicle and took it home the same day. I enjoyed my experience and the dealership team. I recommend everyone to have this “Superb Customer Service” experience as I did with the Nyle Maxwell Family of Dealerships.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bobby, thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with Pearce and the Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team. Drive safely in your new Honda Odyssey, and we hope to see you back again down the road!
Happy Camper!
Needed an oil change for my Jeep Renegade. Scheduled an appointment which was a big improvement over waiting around for a slot. Everyone was very friendly & helpful. Happy camper!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for trusting us with your Jeep Renegade! We are delighted that your visit went smoothly and that you drove home a happy customer. Enjoy your weekend!
Awesome, my needs were met!
Awsome, my needs were met. Moe Stevens took care of everything I needed and definitely went above and beyons the call of duty. Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ricky, thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with Moe and the Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team. Drive safely, and we hope to see you back again down the road!
Check engine light resolved
I had my check engine light come on. Justin, my service advisor, made everything smooth and easy. The Jeep was ready as he promised. I am very pleased now my Jeep is good to go again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Justin. Drive safely, and we hope to see you back again at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin!
Bad sales person
I had a pleasant experience during the sale but the sales person did not follow through with what he said the would do. I had only receive one key for the vehicle. I told him I needed a second key because the car is for my daughter and and four year old grand daughter and my daughter couldn't afford to buy a second key. He claimed he checked on the key but could not come up with one. I asked to speak with the manager but he was busy on the telephone. I asked the sales person who I know as TJ to have the manager to call me. I have not received a call, This kid appears to be inexperienced and did not take me serious. They were suppose to replace the bumper that had a lot of scratches. My daughter took the car in and all they did was tried to buff out the scratches but the scratches still remain. Don't believe what this sales person tell you because he will not follow up. This was my third time purchasing a car from Maxwell and I had problems with the sales person Three strikes and your out.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I apologize for any lack of communication on our end. We strive to make the purchasing process go smoothly for our guests, and it is never our intention to mislead them. I am sorry for the delay with your spare key and for any trouble you have had getting in contact with my team. I would appreciate another chance to speak with you to see what more I can do to help straighten this out. If you are willing to have that conversation, please reach out to me at your earliest convenience. Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123