Reviews
New car
Hue and team were awesome! It was a great buying experience! I would recommend Nyle Maxwell to anyone looking for a great deal on a vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, thank you for sharing your terrific feedback! We are happy to have you as a customer and we really appreciate your recommendation of our work. Safe travels from all of us at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin!
Outstanding service
The Service Advisor, Sean Knox, was very welcoming and helpful; he was on point with all my questions and responded quickly. I knew what was going on with my car the whole time it was being serviced.. I really appreciate ya'll very much. I felt like I was driving a new car when I picked up my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Renee, thank you for sharing your experience with Sean and our team! We are grateful to have earned your business and we hope to welcome you back to Nyle Maxwell Chrysler Dodge Jeep Ram of Austin for your future service needs.
Sean Knox, you are appreciated!!
Thought I would share……. Had a really good customer service experience with Sean Knox when I recently went in for my vehicles regularly scheduled maintenance. Sean was the ultimate professional, and provided exemplary customer throughout the entire visit. Thanks Sean!!!
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the feedback, Jay! We're so glad that Sean was impressive, professional, and great to work with. The Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team appreciates it.
Nyle Maxwell Rocks!
Nick Condiss was amazing sales rep. Made the process of buying a new car during a supply shortage easy breezy. I viewed my vehicle at 2 pm and walked out at 5 pm with a new Wrangler!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eric, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Nick and the Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team. Drive safely in your new Jeep Wrangler, and we hope to see you back again down the road!
A great place to custom order your Jeep
I had a great experience ordering my Wrangler from Nyle Maxwell! I worked with Ryan Vogler on my order. It was very easy to order the options I wanted and everything was explained in great detail. I was kept up to date and the build and delivery process and every question I asked was answered thoroughly and in a very timely manner. The day my Wrangler arrived, Ryan called me personally on his day off to let me know he would meet me there and get it prepped while I filled out paperwork. I came in with a loan already in hand at a great rate and they were even able to beat the rate I came in with. All in all, my experience was stellar and I would absolutely recommend them if you are looking to custom order your Jeep!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tommy, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Ryan and the Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team. Drive safely in your new Jeep Wrangler, and congratulations! We appreciate your support and hope to see you back again down the road!
Service
Great experience. Fast and assertive. Got the job done perfectly. Love the dealership and the staff. Professional, and friendly. Nyle maxwell is the place to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team. Drive safely, and we hope to see you back again down the road!
Great car buying experience!
Mitchell was very helpful and attentive, knew his stuff. He kept me updated when my vehicle arrived and had great customer service. Finance made the paperwork process quick and easy, and matched my terms. I was in and out in under 3 hours, with zero issues. I’m very happy with my purchase, and highly recommend this dealership for your car buying needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kirsten, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Mitchell and the Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!
Terrible experience and credit error
Not even sure where to start. They wanted my trade in for $1100 less than I had another quote for. The one car I drove all the way for to purchase had lots of cosmetic issues and lots of miles. Salesman tried to help with wheel scrapes but service wanted to charge me instead. Not a big deal, but it just kept getting worse the longer I sat there. Their credit system had an error but me and my wife's credit score still got a hard inquiry anyway. So we got the hard inquiry AND they couldn't show me numbers due to their system error. Then they tried to say it wasn't them. Going to have to dispute that credit check now. Needless to say, that was a huge disappointment. I started getting cold feet and was going to get platinum extended warranty. The ONLY thing they wanted to help me with was a $100 on warranty discount after adding the $150 service for the wheels since I wanted that. So after negotiation, they managed to raise the price by $50. The cosmetic issues worried me about the car overall health as it seems like the owner didn't take good care of it. When they asked what they could do to get my business because I was getting cold feet, I let them know multiple times my trade in value was more and I needed something more to move forward. They came back and said there was nothing they could do and said I guess it's time to part ways. The next day they reduce the price on the car by $150 on the website. So it didn't seem like they wanted to get my business. Even the car I wanted had title issues so I would have to come back to finalize the deal. I'm not one to write a bad review, but with used car prices up 30% from last year and adding their $3600 extended warranty for 4 years, it seemed almost like the price of a new version of the same car. With all of this, they just said I should leave because they wouldn't negotiate at all to get my business. In the end I'm glad I didn't go through with it. Seems like the only thing they would do to earn my business is to pay the sticker price.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Eric - I'm so sorry that we weren't able to make a deal. We would have been grateful for your business and it's disappointing that this wasn't the impression we left. We want to provide excellent vehicles for a fair value so I will share your feedback with my team. If there is anything further you would like to discuss, please give me a call. Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123
Cost me to get a quote
I had my truck serviced for a recall, I received a text from Nyle maxwell as if I would like to know what my truck was worth, I replied Sure. I received a reply back on what they valued my truck. it was not enough for me to worry about so i ignored the text. couple days later I received a phone call asking why I had not responded. I told him it was not worth my time. HE said that he could come up but needed to have my truck test driven. I said ok. we set up a time and I went. One of the people from the dealer wanted my key to go get some info from my truck. He moved it up to the building. came in looking for my payoff amounts and said that someone was going out to appraise my truck. He gathered more information from me and asked what I wanted for the truck. I told him that it was his company that called me and that I loved my truck explained all of extras that came with my truck, told him that he was going to have a hard time selling me for anything less than the equipment on my truck. they came back with the original offer, I said no thank you and please get my key so that I could head home. I got in the seat was moved up which is no problem since I have the seat programmed into memory. The issue is when I went to put my cell phone in the charger. My phone mount was hanging loose. I adjusted it into the correct position and left. On the way home my cell phone fell over, I attempted to verify that I had everything tight. That is when I noticed the munt was cracked. I attempted to call the dealership from the number that called me. I asked for Thom Eager and was told that he had left for that day. I told the you lady what I needed and she forwarded me to someone that indicated that I called the wrong dealership. Gave me the number to the supercenter said GM was over both. I left a message for GM. The same dealership that does not seem to like to check voice mail! let's see what happens. At the same time I am texting back the number that contacted me about buying my truck. They of course deny any wrong doing and said that only one person drove my truck. I called them out on the fact that I seen more than one person driving my truck.... No response!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Dennis-- I am sorry to see this feedback, as we never intend to disturb or inconvenience our customers. I apologize that we left this impression and weren't responsive to your concerns. I will escalate these comments to our management team, as it is important to us to make things right. I would like to look further into this but I’m not sure who you were working with when you came in. When or if you have time, please don't hesitate to give me a call directly so that I can get more details and hopefully get this issue addressed for you. Best regards, Heather M. - Executive Assistant to the GM - 512-493-8123
Very good customer service at this location thanks
My sales lady Patricia Is real good she is the best at her job She always keep up with you and update you quick with all your needs Show room is clean I like this place because they are very customer service oriented Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are delighted to read your glowing review of Patricia! Thank you for choosing Nyle Maxwell Chrysler Dodge Jeep Ram of Austin and for sharing your experience. Drive safely until we see you again!