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Nyle Maxwell Pre-Owned Supercenter

(730 reviews)

Reviews

(730 reviews)

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Sleazy: said they get enough customers as is

Started working with Roel about a used car. Was informed they had just gotten the car an hour or so ago and that it was going through inspection. As we continued to talk the rest of the day, i told him i was extremely interested and that my wife and i wanted to come look at it the following day. (We currently only have one car and my wife is unemployed). Following morning i informed that we will come at noon to look at it. As i was leaving already, got a message stating they let a walkin customer purchase that car even though customer came in just shopping around. It was my wife's dream car that is now gone. Then Roel started arguing and claiming he is a professional and experienced sales manager. Even made a bold enough comment that they have over 200 cars and dont need to wait for any clients.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Wonderful experience

From saleswoman to finance Dept were a huge impact In our sales experience. All were very displayed patience were informative and not overbearing at all. No pressure just helpful! Stephanie thank you for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The best new car shopping experience ever!

I had looked everywhere from Austin to San Antonio and beyond for a new truck. The Nyle Maxwell Supercenter website was easy to use, thorough with excellent descriptions and pictures! Kudos to whoever maintains their website. The selection was the best for the Ram Laramie Longhorn trucks and the pricing was great compared to any other dealership. I inquired about a truck online and a salesperson emailed and he emailed me asking how I preferred to discuss the vehicle, text, email, or by phone call. He answered all my questions, sent me more pictures, and within 24 hours we were driving home in a beautiful truck. Everyone at this dealership was very professional, friendly, and informative. The weather was horrible and raining so the dealership offered to deliver the truck to us in San Antonio the next day if we didn’t want to drive it in the bad weather. Great experience! Worth the trip!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Crew @ Nyle Maxwell Austin

Very professional and honest from point of sale to finance. Entire staff wants to make sure everyone is taken care of. If your a smart car shopper, you owe it to yourself to visit Luis @ Nyle Maxwell

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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DavidM

Treated fairly and sales associates were very accomadating. I paid a good price for our new vehicle. The dealership was large enough to have an inventory to choose from.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great People

Megan and Daniel took great care of us when we bought a new minivan. Megan answered all the questions we had and had a great sense of humor, making things a lot more enjoyable- I hate car shopping. Daniel got us through the financing quickly and painlessly. We walked out of there with a good price based on my research. Overall, a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing!!!!!

I love love love Nyle Maxwell we had an amazing experience there. From the moment I walked in I felt at home. Everyone that works there is amazing! Friendly courteous, knowledgeable, and very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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ram 1500

great people all around johnnie vance super service looked around outside so many willing to help plus the handling of the paper work good and prompt i was there for a buy and they was there for a sale

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Plesant Experience

Just purchased a 2017 Nissan Titan SV from Nyle Maxwell. Overall, it was a good, hassle-free buying experience. All negotiations we're handled via phone and email, so it was a piece of cake once I got there to take delivery of the truck. Salesman Roland (Roel) Combe was attentive and helpful throughout the process, as was Bob Noland in Finance. I would definitely recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Unorganized

My car was recalled. I took in and was immediately told by the service guy- well, it’s going to take 2 hours for this recall work. I felt like if I wasn’t there to spend $$$, they were not interested in helping me. 15 minutes later I’m told it’s done. No thanks for coming in, really no communication at all. I get almost home and notice a key/tool dangling from below the dash. I panicked because the verbiage attached said - do not drive this vehicle until removed. I called the dealership and spoke to my service writer. He said to bring it back immediately. Also said it was okay to drive it back. Must have been an expensive tool because he was adamant I bring it now. I did and didn’t even get a thank you. When I said next time I want my car washed, he laughed.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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