Reviews
Poor Service Center Experience
I bought my truck at Nyle Maxwell a couple weeks ago. The sales process was good. Every since the day I bought it, it had had a bad vibration at about 65MPH. I took it back to the service center and they said they balanced all of the tires and all was well. However, it still has the same vibration, so I reached back out and they texted me to "...continue to drive it for another 1000 miles and see if it stops." UNACCEPTABLE! I reached out to Eric, the Service Director SEVERAL times and he hasn't even attempted to contact me. TERRIBLE service....will I buy another Dodge, probably so...will I buy it from Nyle Maxwell, probably not!
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Terrible service center experience
I bought my truck at Nyle Maxwell a couple weeks ago. The sales process was good. Every since the day I bought it, it had had a bad vibration at about 65MPH. I took it back to the service center and they said they balanced all of the tires and all was well. However, it still has the same vibration, so I reached back out and they texted me to "...continue to drive it for another 1000 miles and see if it stops." UNACCEPTABLE! I reached out to Eric, the Service Director SEVERAL times and he hasn't even attempted to contact me. TERRIBLE service....will I buy another Dodge, probably so...will I buy it from Nyle Maxwell, probably not!
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Oil change and tire rotation
Nik's check in for me was fast and professional. Service was completed as promised. Good job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A BLESSED EXPERIENCE
MY EXPERIENCE WAS EASY, FAST, PROFESSIONAL AND A TRUE MIRACLE. SARAH AND MR.B IN FINANCE HELPED GET ME APPROVED AFTER A TOTAL LOSS WHEN IT LOOKED ON THE DOWNSIDE FOR ME. SARAH WORKED MY APPLICATION EVEN WITH ME BEING IN ANOTHER CITY- I WAS PICKED UP FROM THE RENTAL FACILITY AND DRIVEN BACK TO MY CAR TO PURCHASE. IT WAS ALREADY WASHED AND ALL I HAD TO DO WAS SIGN AND GO! IVE NEVER HAD A CAR SIGNING WHERE I HAD FUN SIGNING FINANCE PAPERWORK- THANK YOU MR.B!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chris in service did a great job get my repair
Chris in service did a great job keeping me informed and getting my repair done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Purchased New Vehicle
I had a great experience and I would recommend this dealership to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Never Happy
Unfortunately nobody is ever "happy" when going through the process of buying a new car. But at the end of the day we paid a fair price for a great vehicle. My trade, like everybody else's, is worth more in my mind than you could justify. Just the nature of the transaction. Left in a new Grand Cherokee Overland and a fair deal.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best experiance ever
Very pleased with my purchase and dealing with Coby Jones and Kenneth Clark was a delite
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
best I've dealt with
Stress free got a deal done in no time they got me everything I ask for best buying a new car that I've been though by a long shot thanks to brent gorski also Daniel Albers and Francisco
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Worst used car manager Nick Rios and worst service
Worst customer service they won't go down on the prices marked on the car they and will give you lowball trade in they will not negotiate. Save yourself time and money buy from another dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hey Annie and Nick, We're sorry you feel this way. I thought after our conversation Saturday night that you would be bringing in your SRT8 Challenger with 93,000 miles for me to look at in person so that I could get you a more accurate appraisal. Nick, like we discussed on Saturday it is very hard to give an exact value on such a special car with that type of mileage without seeing it and driving it. We also spoke about some things on our car and I did say I would work with you on price and trade. For example, I remember that you didn't like the headrest and the side exhaust and I mentioned we could fix both if needed. I tried you on both numbers yesterday and again I apologize for any misunderstanding, but I would still love to earn your business. I had the car pulled aside for you thinking you were coming in yesterday, but it is now back on my lot so please let me know if and when you can come in. Look forward to hearing from you. Nick Rios, Pre-Owned Sales Manager