Reviews
Always treated like you are their top priority.
This is a great dealership, we have been several times to have oil changes, recalls , whatever and they are always so nice and always do our work in a timely manner. This is exceptional to me because we did not buy our vehicle from them. I would highly recommend them to anyone looking for a good dealership that will be there and is willing to help you in any way they can.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome.
Mr. Shawn is the best. Made me feel right at home. Very knowledgeable. Everything was in order. Just awesome. Great job Mr. Shawn. I will recommend you to everyone.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service with a smile.
We highly recommend Ross Downing as all the departments from sales to service are wise, courteous and caring family people. Although I am not good with names we have no complaints on any of the staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They got back to me very fast .
Though I was not able to buy my truck their they were very helpful . The truck sold before I could get by there .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your terrific review, Perry! We're glad our team could provide you with a positive experience! We hope to see you again soon! Take care! Best, Rod Morris - rmorris@rossdowning.com
Frank and Diane Dupre
Ray Owens was the best sales consultant that I have had the pleasure to buy a car from. He was so kind to both my wife and me with our endless questions. If you need a car or truck Ray is your man. I would send my best friend to him without a single reservation. He is just a great guy and we felt so good that we had made a new friend and a great purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank and Diane, Thank you for sharing your feedback. Ray is a fantastic employee and we're thankful for everything he brings to our team. We wish you all the best! Kind regards, Ross Downing Chevrolet
Buyer
Ryan and Tyler were great to work with as was Doug in the finance department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this excellent feedback, Chris! I am grateful to hear that Ryan, Tyler, and Doug worked well with you to make your purchase pleasant and hassle- free. See us again anytime you have further concerns about your vehicle. Best, Rod Morris - rmorris@rossdowning.com
The sales department staff was great!
The sales staff and everyone there were very friendly and made the experience of buying a new vehicle very easy and comfortable. My son will need a car in the coming months and I will definitely be back. I will recommend this dealership to any of my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Casey, thank you for your recommendations and your kind words! We are so very pleased that we could make your visit easy, comfortable, and hassle free; and we believe that's how every car buying experience should be. We are sincerely grateful for your business and we look forward to your next visit! Regards, Rod Morris - rmorris@rossdowning.com
Used car
Michael Grady and Brice go over and beyond with customer service. This is my second vehicle purchase from Mr Grady. I truly appreciate the wonderful attention given to me and my husband.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Denise, thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that Michael and Brice team made such a great impression on you and earned your repeat business. We look forward to seeing you again! Sincerely, Rod Morris - rmorris@rossdowning.com
Never let them "look" at your car.
State Farm insurance recommended this dealer for a possible claim on my insurance. It had been looked at by a tire company that charged me $30, to check it out, but they weren't able to fix it, so it was towed to this dealership. I was charged $294, for a 2 hour diagnostic check, for a hole in a hose. State Farm needs to wake up and find another recommendation for it's customer, but this was totally a rip off, to hold my car hostage until the fee was paid.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Excellent service department
I could not have asked for better or more efficient service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the amazing feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best regards, Rod Morris - rmorris@rossdowning.com