Reviews
Buyer
Excellent customer service. Warm greeting. Exceptional service of explanation of the dollar amounts spending and what all it detailed.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jack, we are happy to hear your time spent with our staff was pleasant. Thank you for the awesome rating. We are delighted to hear that you had an excellent experience. If you have any questions or concerns regarding your vehicle, please come back to visit us. We look forward to seeing you in the future. Best, Jason Walter - jwalter@rossdowning.com
Pastor Deny Jenkins
Everyone was very helpful and courteous. I made an appointment and received an confirmation. When I came in to drop my truck off I was told I had appointment. The gentleman that was helping me was able to find a slot for me and was able to get my truck serviced. Thanks for the help in getting this done. It's always nice to know and fell your still a valuable customer even after the sale. Sincerely Denny Jenkins
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Denny, thank you for leaving us this great review, Denny. We are very happy to hear that we could be so helpful and courteous during your recent visit with us. We appreciate your business and we look forward to seeing you back again in the future! Take care. Regards, Jason Walter - jwalter@rossdowning.com
Camaro SS
Tyler Owens worked with me for six months to get me the car I wanted at the price that fit my budget. I will recommend Ross and Tyler when friends, colleagues, and family are car shopping.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this excellent feedback and your very kind recommendation of our dealership! I am grateful to hear that Tyler worked hard enough to make your purchase completely painless. We look forward to seeing you again! Best, Jason Walter - jwalter@rossdowning.com
First Dealer Visit
Performed free oil change included with warranty, free shuttle service both ways, and free car wash. Can't get much better!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jimbo and thank you for the positive feedback! We're very happy to hear that you enjoyed your visit here with us at Ross Downing Chevrolet. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Regards, Jason Walter - jwalter@rossdowning.com
The sales person made the entire process a pleasur
The sales person made the entire process a pleasure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ronnie and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that the staff was there to provide you with such exceptional service! Thank you again and we hope to see you again soon! Regards, Jason Walter - jwalter@rossdowning.com
Outstanding Dealership
We have purchased two new vehicles, 2012 Equinox & 2016 Colorado. The purchase process was very well handled. Each & every time I bring either vehicle in for service I am always met with a professional, courteous, well informed staff. They explain what service will be conducted & keep me apprised of the progress. At the end I receive a complete detailed recap of the services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stephen, thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever it's time for your next car. Respectfully, Jason Walter - jwalter@rossdowning.com
Great Place to find a vehicle.
I went to Ross Downing Chevrolet to test drive an Acura. When I arrived the salesman had it cranked and ac going strong. I didn't end up getting the Acura but I left with my dream car. A Cadillac SRX loaded with anything I could imagine. Joey Taylor was our salesman and did an awesome job. Everything was great!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
very happy customer
Salesman was very polite sincere and just easy to work with. Got me where I wanted to be and gave me a great fair deal on new truck and my trade in. I am very happy with Mike Grady and was also recommended to him by an uncle. Thanks for his hard and diligent work and making me feel comfortable and happy with my purchase. Also returned for my one year maintenance program and was in and out. Ross downing is a great place and will do business in the future
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Mike's efforts have made the difference in your vehicle purchase experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Be well, Jason Walter - jwalter@rossdowning.com
Great service
I brought my vehicle in for service and had them check for some noise in the front end. They found the problem and fixed it for me. The staff was very courteous. I was a few minutes early for my appointment, but they took my vehicle right in. I am very well satisfied with Ross Downing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Butch, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. If there is anything more that we can do please come back and see us again. Take care! Best regards, Jason Walter - jwalter@rossdowning.com
Wonderful experience!!
Great place, friendly, and always helpful!!? I will always buy from and use their service department!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the positive review, Doug! We're glad you had a pleasant experience with our service department and appreciate you spreading the word. We always pride ourselves in having happy customers. Thank you again for your business! Sincerely, Jason Walter - jwalter@rossdowning.com