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Ross Downing Chevrolet

(214 reviews)
Visit Ross Downing Chevrolet
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
New (877) 848-2281 (877) 848-2281
Used (877) 228-5110 (877) 228-5110
Service (985) 247-4585 (985) 247-4585

Reviews

(214 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ross Downing Chevrolet from DealerRater.

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Ask for Smiley

Everyone on staff that I dealt with was very friendly and helpful. My recent auto purchase went by so smooth and easy. 10/10 Will make my next auto purchase through Ross Downing. Big thanks to Smiley for taking care of our needs and concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us this great review, Olivia! I'm very happy to hear that we could be so friendly and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Rod Morris - rmorris@rossdowning.com

Repair

Had a leak in back window took gmc a wk to approve order. No headliner available had to get off of assembly line 1st one got in had a rip had to get another I had for a wk they had for 24 days for something as simple as a leak that stained headliner hate to see how long it would take if something major happens worst experience

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
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Attentive to customers

They are fast and efficient and I ADORE the videos they make showing their examination results of my vehicle inspection. They always wash my vehicle when done which is a lovely perk. I appreciate them 100%. Great dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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very pleasant

everything was ready when we arrived, the process went smoothly, we were in and out with a new car in less than an hour.no

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car sales

Mr.Peter p. and marvin made this a wonderful experience and I will recommend everyone to buy from Ross Downing Chevrolet. Thanks guys. Keep up the great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchase New Vehicle

Very professional sales and office staff. Stayed with us throughout the entire process. Explained features of the Corvette. Called several times after the sale to check on our experience. Would definitely buy from again when the time comes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great place to get my chevy serviced

Very friendly people. Did the job in a timely manner. Always go there to get my Equinox serviced. I will definitely continue to go to Ross Downing in Hammond for my car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Would NOT Use Their Service Dept!

Purchased a truck there and they serviced it prior to pickup. Parts put on wrong, they changed rim size and didn't reset speedometer, front end align was so off it ruined tires after driving across country in a move. Would NOT use again . . .

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Routine Service stop

Have a corvette and wouldn't take it anywhere else. Loved the video of the mechanic doing the inspection on the car. I've never seen the underside until then. Easy check in and nice waiting room.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great

I experienced wonderful customer service from the service department. The service was great. I spent less time there than expected. I definitely would recommend Ross Downing to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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