Reviews
Ask for Smiley
Everyone on staff that I dealt with was very friendly and helpful. My recent auto purchase went by so smooth and easy. 10/10 Will make my next auto purchase through Ross Downing. Big thanks to Smiley for taking care of our needs and concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review, Olivia! I'm very happy to hear that we could be so friendly and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Rod Morris - rmorris@rossdowning.com
Repair
Had a leak in back window took gmc a wk to approve order. No headliner available had to get off of assembly line 1st one got in had a rip had to get another I had for a wk they had for 24 days for something as simple as a leak that stained headliner hate to see how long it would take if something major happens worst experience
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Attentive to customers
They are fast and efficient and I ADORE the videos they make showing their examination results of my vehicle inspection. They always wash my vehicle when done which is a lovely perk. I appreciate them 100%. Great dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
very pleasant
everything was ready when we arrived, the process went smoothly, we were in and out with a new car in less than an hour.no
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New car sales
Mr.Peter p. and marvin made this a wonderful experience and I will recommend everyone to buy from Ross Downing Chevrolet. Thanks guys. Keep up the great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase New Vehicle
Very professional sales and office staff. Stayed with us throughout the entire process. Explained features of the Corvette. Called several times after the sale to check on our experience. Would definitely buy from again when the time comes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great place to get my chevy serviced
Very friendly people. Did the job in a timely manner. Always go there to get my Equinox serviced. I will definitely continue to go to Ross Downing in Hammond for my car needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Would NOT Use Their Service Dept!
Purchased a truck there and they serviced it prior to pickup. Parts put on wrong, they changed rim size and didn't reset speedometer, front end align was so off it ruined tires after driving across country in a move. Would NOT use again . . .
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Routine Service stop
Have a corvette and wouldn't take it anywhere else. Loved the video of the mechanic doing the inspection on the car. I've never seen the underside until then. Easy check in and nice waiting room.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great
I experienced wonderful customer service from the service department. The service was great. I spent less time there than expected. I definitely would recommend Ross Downing to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair