Covert Hutto

The Covert Chevy group of Service Advisors is phenomenal. Chris Ingmire is very personable and knowledgeable. I wouldn't take my vehicle anywhere else.

BUYER BEWARE - What a horrible experience!!! We are a family of Covert customers but Friday you lost our business FOREVER! My son came to an agreement on one of your trucks, advised he was going to his bank to get the funds and the sale associate called, as he was pulling in the parking lot, that the manager had just sold the truck. What an awful way to treat customers! They should not receive any stars

Absolutely disgusting , destroyed my truck. Scratched my fender, grease left inside and out. Pissed off

Has anyone else experienced the following issues with their 2023 Ford F-150? I just got my F-150 in late April of this year and (3) separate times I’ve gotten a blind spot system fault and a cross traffic system fault messages. I also have seen my screen go completely dark after pressing the ford application button. I have taken my truck to dealership twice now and both times they have told me the following “so unfortunately we are still unable to duplicate the issue, we understand the conditions needed what’s happening but need to be able to duplicate the concern, as much as I hate to say it, we’re going to go ahead and have you take the vehicle again…” It is a brand new 2023 F-150 with less than 4,000 miles on it. So far, I am disappointed with both the service here at the Covert Ford in Hutto and in my purchase.

I purchased the oil change and tire rotation package when I bought the car. So, it's nice to just show up and already have it paid for. They take about 4 to 5 hours to get it done. Staff are nice and respectful, but if you are looking for a quick oil change and tire rotation ..not the place to go.

I had a bad experience at the dealership and Adam North the internet sales director helped and got everything fixed. I really appreciate his help. His phone number is 979.324.0199. He saves your name in his phone and you can always call him. Thanks Adam!

Jenna Gill was absolutely amazing from start to finish. i have bought 3 vehicles from her and never had a single issue and she is always there to answer all of my questions!

Ryan, Thank you for taking time to talk about new cars coming in. You are amazing sales person. I can always count on your help. Robin

Did not stand by their advertised price. Did not even try to meet in the middle. Went through the process of looking at the vehicle via video, spoke and text with salesman, completed the financial application and then told us they couldn’t sell it for the price they advertised it for. Then had the nerve to try and sell us a different vehicle. Why would I trust them after that? Very frustrating and disappointing.

This is the first time I have ever felt so mistreated that I write a negative review. I believe that people can have a bad day but this group is bad every day. I was told if I put my order in for my new 2023 Ford Ranger before December I could expect to have it by the end of February. This was not true, but when would you expect a sales person to say. The truck arrived towards the end of April. I went in the day before I was going to pick the truck up to take care of all the paperwork. This was a 4 hour ordeal but I got it done. Before leaving I asked how long it would take the next day to get the truck. I was told just 15 – 20 minutes. The sales person said he would have the truck washed that afternoon so it would be ready the first thing in the morning. I got to the Hutto lot around 9:30 and my sales person was nowhere to be found. They paged him and about 30 minutes later he showed up. I gave him the check for the truck and told him I had an appointment at 11:30 how long will this take. He said not long and disappeared. He came back about 10 or 15 minutes later and said he was having the truck washed. We sat at his desk for ½ and hour when I said I have to get out of here I have an appointment to get to. He got up and disappeared again and after another long time he showed up and said I have your truck. He took me out to the truck showed me some of the features and set up my Ford Pass and I was off. It was 11:38 and I was there for 2 hours! I missed my 11:30 appointment and was late for my 12:15 appointment. After a week of driving my new truck I noticed the carpet on the passenger side was soaked with water and I could hear water sloshing around under the dash. I called the Hutto service department and told them my problem. They said they could get me in on Monday, this was Wednesday. I said fine but I would need a loaned vehicle as the truck was my only way to get around. I was told the service manager would have to make those arrangements and I was transferred over to her. She said that there was not a loaner vehicle available at that time but she was expecting one to come available soon and would call as soon as one did. I waited a week with no contact from anyone at the Hutto Dealership so I called them. The service manager responded very quickly that Wednesday and got me a loaner car. Before leaving I asked her when she thought she would get the truck in the shop. She said that she was shooting for the end of the week. I should have asked her “WHICH WEEK?” I waited until the following Thursday, 9 days later, before I decided to call but before I could call them I got a Text message saying that my truck was going into the shop. I decided to wait and call the morning, Friday to see what they had found. I had to leave a message and waited for a call. By 4:20 pm I had not gotten any call back so I called again and had to leave a message. By Monday I had still not had anyone call me so I called and had to leave another message. WHY DO THEY HAVE VOICE MALE IF THEY REFUSE TO RESPOND TO CALLS! At 1:40 pm on Monday I had enough and was getting ready to drive over to the Hutto Ford Dealer when I finally got a call back. They told me they believed they knew why I was getting water inside the truck but would not be able to get to it until the end of the week. That would make the total time line from when I first called about the water leak to when they may fix it almost a month and another week of them not call me to keep me informed or not returning my calls. NO, I WAS NOT GOING TO DO THAT. I did drive that Monday to the Hutto Dealer and told them I wanted my truck back. I waited two and a half hours but got my truck back. They physically had my truck for 13 days and did not fix the problem! I wish I had seen their reviews before getting involved with this group! Be smarter than me and go somewhere else!