Covert Hutto

I purchased the oil change and tire rotation package when I bought the car. So, it's nice to just show up and already have it paid for. They take about 4 to 5 hours to get it done. Staff are nice and respectful, but if you are looking for a quick oil change and tire rotation ..not the place to go.

I had a bad experience at the dealership and Adam North the internet sales director helped and got everything fixed. I really appreciate his help. His phone number is 979.324.0199. He saves your name in his phone and you can always call him. Thanks Adam!

Ryan, Thank you for taking time to talk about new cars coming in. You are amazing sales person. I can always count on your help. Robin

Jenna Gill was absolutely amazing from start to finish. i have bought 3 vehicles from her and never had a single issue and she is always there to answer all of my questions!

Did not stand by their advertised price. Did not even try to meet in the middle. Went through the process of looking at the vehicle via video, spoke and text with salesman, completed the financial application and then told us they couldn’t sell it for the price they advertised it for. Then had the nerve to try and sell us a different vehicle. Why would I trust them after that? Very frustrating and disappointing.

This is the first time I have ever felt so mistreated that I write a negative review. I believe that people can have a bad day but this group is bad every day. I was told if I put my order in for my new 2023 Ford Ranger before December I could expect to have it by the end of February. This was not true, but when would you expect a sales person to say. The truck arrived towards the end of April. I went in the day before I was going to pick the truck up to take care of all the paperwork. This was a 4 hour ordeal but I got it done. Before leaving I asked how long it would take the next day to get the truck. I was told just 15 – 20 minutes. The sales person said he would have the truck washed that afternoon so it would be ready the first thing in the morning. I got to the Hutto lot around 9:30 and my sales person was nowhere to be found. They paged him and about 30 minutes later he showed up. I gave him the check for the truck and told him I had an appointment at 11:30 how long will this take. He said not long and disappeared. He came back about 10 or 15 minutes later and said he was having the truck washed. We sat at his desk for ½ and hour when I said I have to get out of here I have an appointment to get to. He got up and disappeared again and after another long time he showed up and said I have your truck. He took me out to the truck showed me some of the features and set up my Ford Pass and I was off. It was 11:38 and I was there for 2 hours! I missed my 11:30 appointment and was late for my 12:15 appointment. After a week of driving my new truck I noticed the carpet on the passenger side was soaked with water and I could hear water sloshing around under the dash. I called the Hutto service department and told them my problem. They said they could get me in on Monday, this was Wednesday. I said fine but I would need a loaned vehicle as the truck was my only way to get around. I was told the service manager would have to make those arrangements and I was transferred over to her. She said that there was not a loaner vehicle available at that time but she was expecting one to come available soon and would call as soon as one did. I waited a week with no contact from anyone at the Hutto Dealership so I called them. The service manager responded very quickly that Wednesday and got me a loaner car. Before leaving I asked her when she thought she would get the truck in the shop. She said that she was shooting for the end of the week. I should have asked her “WHICH WEEK?” I waited until the following Thursday, 9 days later, before I decided to call but before I could call them I got a Text message saying that my truck was going into the shop. I decided to wait and call the morning, Friday to see what they had found. I had to leave a message and waited for a call. By 4:20 pm I had not gotten any call back so I called again and had to leave a message. By Monday I had still not had anyone call me so I called and had to leave another message. WHY DO THEY HAVE VOICE MALE IF THEY REFUSE TO RESPOND TO CALLS! At 1:40 pm on Monday I had enough and was getting ready to drive over to the Hutto Ford Dealer when I finally got a call back. They told me they believed they knew why I was getting water inside the truck but would not be able to get to it until the end of the week. That would make the total time line from when I first called about the water leak to when they may fix it almost a month and another week of them not call me to keep me informed or not returning my calls. NO, I WAS NOT GOING TO DO THAT. I did drive that Monday to the Hutto Dealer and told them I wanted my truck back. I waited two and a half hours but got my truck back. They physically had my truck for 13 days and did not fix the problem! I wish I had seen their reviews before getting involved with this group! Be smarter than me and go somewhere else!

Mireya Sanchez is a great person to work with when purchasing a vehicle. She did everything in her power to make sure you are taken care of and feel at home. Ended up buying a Jeep Cherokee from her and couldn't be happier. 5 stars for Mireya!!

I went to Covert in Hutto to look at a 2012 Santa Fe I drove the vehicle and when I got back to the dealership the salesman asked me if I wanted to continue with the sale I said yes so after running my credit and signing all of the preliminary paper work the finance manager came to where I was sitting and told me I have good news and bad news he told me I was approved for the loan but I can't sell you the car because the guy who traded it in wanted it back he said we will get you into a different vehicle two weeks went by no word from anyone I texted them back and was told they.didnt have another vehicle that met my loan now instead o f giving me an upgrade after what they had done I have heard nothing back except that I would have to pay more money for an upgrade bad Customer service I would not recommend this dealership to anyone They put this man who wanted his car back ahead of me

They lie about trade in values. Severely lower than it should be. Unfortunately I was in a pinch and since they completely lied and wasted my time had to trade in here. Amber told me she could beat offers coming in at 29000 for my traverse, then I went in and they could barely off me 26000 without me complaining about it. Don't waste your time with these scammers. It's been 3 weeks and after " buying" my vehicle, GM financial still has received ZERO payment from them. Absolute crooks.

gone downhill is an understatement. I have been a Covert Ford customer for going on 30 years. First I show up for an appointment. The guy tells me the appointment was only to meet him and set up another time to drive in. They never reached back out to schedule. Next time I was able to get the Truck in and looked at then left it there to get fixed, over a month went by. After that service was done, a noise started up, cannot confirm this was because of the previous service call but none the less. Showed up, but there was noone there to look at the truck so they told me to come back Monday Morning. I asked was this going to take time to fix. They told me that it would be the same day. I jokingly said, that is what you said last time. He stated that was a different scenario, and I agreed. Went back the following Monday as requested by the Service person, and the Foreman was able to test ride and heard the noise I was concerned. Thereafter, i was chcked in and they said they would call me later that day. No call at all. I called in the next day, left a message with this said person to let me know what is going on and why i dont have my truck back. Got a call back several hours later and was told that the truck cannot even be looked at until Thursday, (4 days after I dropped it off) and that is not even talking about the repair. The advisor told me he did not say that, and was calling me a liar without saying I was a liar. Why would i leave a vehicle in their possession if it was not going to be seen for a full 4 days out? What sense does that make? What is an appointment for? These guys need to get their act together.