Covert Hutto

Dealer did not keep their word on my trade or final price. Would not recommend

I was in the market for a replacement for the Sorento on the left of the pic. I found this 2021 Telluride with low miles on Autotrader. I walked in 2 days ago and was assigned Deontae Cobbs to help me with the purchase. I have to tell you, Deontae made the process so easy. He took great care of me. He made sure my wait was minimal and pleasant. All the while he was professional and friendly. By the end of the day I drove away in the Tellutide. Great job to the entire team!

I was in the market for a replacement for the Sorento on the left of the pic. I found this 2021 Telluride with low miles on Autotrader. I walked in 2 days ago and was assigned Deontae Cobbs to help me with the purchase. I have to tell you, Deontae made the process so easy. He took great care of me. He made sure my wait was minimal and pleasant. All the while he was professional and friendly. By the end of the day I drove away in the Tellutide. Great job to the entire team!

My experience dealing with Chad at Covert was a typical car sales rep trying to create an artificial demand for the car and once I bought the car 0 May be negative 10 after sales service. Chad would respond to my messages even on a Saturday (this dealership is closed Saturday and open Sunday) after I bought the car does not answer My calls or respond to text. I would not recommend dealing with chad as he will act as if he is getting you a great deal and he is working hard to get you the car you want however once you buy the car he disappears. Never got my second car keys. Had some questions on some features and maintenance on the car never got a call back from Chad. Inexperienced sales rep who does want to sell you the car but not follow up or return phone calls after you bought the car. Stay way from Chad and Covert.

Sales and management are nothing but liars. Incapable of honesty or integrity, this dealership is to be avoided unless you are going to the service department...there is some honesty over there, though had they done all the work needed I would not have had to return-but that also falls on Sales for lying and not making all the repairs needed.

I am very disappointed with the horrible service I have received while purchasing and trying to receive my vehicle. I brought my vehicle on August 13, 2021 was told 17th and that it was going through an inspection it would have an oil change, washed, etc. I didn't receive it until the 26th. Mind you the first payment due 45 days out. I took it back in yesterday Sept. 10 because I went to the grocery store came out and it wouldn't start. I had to get it jumped, got it jumped the next day to get it to AutoZone. Where they found erosion around the terminal and said that the battery was bad when they tested the battery and there was erosion around it. Then got into the car to crank it and the maintenance due soon came on saying that the oil was at 10%. AutoZone charged the battery for me to get to the dealership. I arrived at 9 waited until 10:35 because I was told it I did the problem would be expedited. I left in a loaner that I'm in this very moment that has my stomach hurting because it was a smoker vehicle. I is very unpleasant especially when I have a 4 year child that has to endure the smell taking her to and from school. I called the dealership this morning to talk to service and they couldn't locate my car said it must be with make ready. Again I have a car note due on Sept 26 and I haven't gotten to really break in my vehicle the excitement of having a newer used car is far fetched. I just needed them to give me a battery and oil change yesterday and looks as though I won't receive it until next week. The only great service I got from the dealership with excellent communication skills and seemed to really care about their customers and empathize with them was the Receptionist/Operater (10 Stars for her). I brought her a treat for going above and beyond her call of duty. She is such a sweetheart and needs to be in management. I'm calling back today to get my car and get the battery myself. This was the worst purchase experience of my life.

Great sales guy who did a very good job. I’m a repeat customer

Marcus has sold us many cars and has sold to all my kids. His personality is amazing

Ricardo Casas hands down is the one of the best!! Always very professional, knowledgeable & personable. A true asset to any car dealership and one of the few I will follow anywhere he goes.

Great job to Covert sales and finance (Brad LaRoche) for a great job!