Reviews
Great folk! Great Service
Brian and Steve are great folks! Brian found what I wanted. Got it to the dealership for me to see and drive. Good trade in value on the truck I previously bought through Brian 4 years earlier. Steve made the financing a great experience. All are good people to deal with! Thanks guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
You're very welcome! Brian and Steve are very fine folks who do their best to see that our customers get great trade in values and that our customers are matched with the right cars for their needs. Thank you for taking the time to review us and congratulations on your new truck!
CAR SERVICED
GREGORY CARNES WAS VERY HELPFUL AND EXPLAINED THE PROBLEM WITH MY TIRE SENSORS. ONE WAS REPLACED AND IT WAS THOUGHT THAT WOULD DO IT. IT WAS FOUND THAT THERE WAS ANOTHER BAD SENSOR. HE TOLD ME, AND I HAD ALSO BEEN TOLD THE SAME THING WHEN MY TIRE WERE CHECKED, THAT ONCE ONE WENT OUT, THEY ALL USUALLY FOLLOWED SUIT. THANK YOU GREG. IT WASN'T WHAT I WANTED TO HEAR, BUT YOU DID YOUR BEST.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for letting us know about Greg's excellent help, Linda. It's true, once one sensor goes out, the rest just sort of go along with them, so we're glad he was able to catch this and get them all taken care of for you in your car. While upsetting, we're glad you understood and were satisfied with your experience. We hope to help you again in the future!
James Bohls
Brian Brown at Covert Chevrolet in Hutto, Texas assisted me in purchasing a new Chevy Silverado. Extremely helpful in the process and a very good deal financially.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's great to hear, James! It was our pleasure to work with you to find that new Silverado you had been looking for. Please let us know if you have any questions about your new truck. Thank you!
Gary Hawthorn
My last visit to Covert Chevrolet Hutto was quick, efficient and very smooth! Gary Hawthorn is the nicest, most genuine guy that I have dealt with in a while when it comes to service and repair... Respect ful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That's what we aim for, Lisa! We know you might have a busy schedule so we'll always do what we can to get you back on the road as quick as we can. Thank you!
Auto service..
Would like to say that I have had nothing but good service. Gary Hawthorn had gone out of his way to make sure I was happy with the service.. Thanks you..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is great to hear, Mike. Gary is a very valuable member of our team, and it's no surprise he's been able to provide great service during your visits. We appreciate the great review, and if there's anything else we can do for you, please let us know! Thanks!
Excellent Service
John Lewis did a great job greeting me and getting my car right in. He also noted which maintenance items that needed to be replaced and which ones to watch in the future. The ladies at the check-out desk are friendly and efficient. Great job Covert of Hutto!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the five star review, Jim! We're happy to hear the staff treated you so well during your visit. We work very hard to ensure 100% satisfaction for our customers, and it's wonderful to hear this type of feedback. If there's anything else you need, please don't hesitate to contact us. Thanks again!
Mr. Richard M. Briones
Gary Hawtorn had my truck checked in and serviced in about 45 minutes, awesome job on getting me out quick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're thrilled to hear Gary took great care of you and your truck during your recent visit, Richard. We really appreciate the great review, and look forward to seeing you back again next time. Thanks!
Excellent Service, February 1, 2017
I like the fact that Covert Hutto keeps all records of services performed on my vehicle. Bringing it in only for an oil change this time, I asked Gary Hawthorn, my service advisor, if my car was due any other service with the mileage it had on it. He looked at my records in their system and with my present mileage on my vehicle, suggested a complete fuel system service, so I also had that done. I was in and out within a couple of hours. I always have great service at Covert Hutto. Gary was very attentive and its good to have him back at the Hutto location!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We agree Judy, we're very lucky to have Gary, and believe his attention to detail with our customers is second to none! It's wonderful that he was able to get your vehicle taken care of promptly, and that everything worked out so smoothly for you during your visit. We truly appreciate your review and continued business, and can't thank you enough for coming in for service. Let us know if there's anything else we can do for you! Thank you!
Wonderful Experience
Took car in for oil change service. I like that the customer service person, Carolyn Smith, came to my car to take my information. Ms Smith was friendly and professional.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Karen Penn
I appreciated the quick Service that I received on an earlier date than when I scheduled the appointment. I accidentally came earlier than I signed up. I thank Gary Hawthorn for helping me, and I enjoyed the hospitality, and also the customer service waiting room. Everyone seemed very kind and efficient. Thanks so much for helping me Gary, Dave, John, and those who did parts replacement. My car is driving perfectly. Sincerely, Karen Penn
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That's awesome, Karen! It was our pleasure to service your vehicle. Gary, Dave, and John are awesome members of our team. They'll be happy to hear that they were so helpful! Let us know if there is anything else we can do for you in the future!