Reviews
Write a reviewGreat Mazda Dealership
Went to here to get my vehicle serviced. Great experience as always. In and out in a reasonable time. Quiet and comfortable waiting area. I purchased my vehicle from Roger Beasley because they were one of the few dealerships that wasn't adding a markup or add ons. I also appreciate my interactions with Adel and I'll keep buying cars from him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to leave us this wonderful review! I'm so happy to hear you've had great experiences with us in sales and service and I will be sure to pass along your kind words to Adel and the team. From all of us at Roger Beasley Mazda, we appreciate your business and look forward to working with you again in the future!
Excellent service department!
We took my 2011 Mazda Tribute in for inspection, oil change and alignment. Everyone was very courteous and helpful, especially appreciated since I am handicapped and needed a little help getting in and out of the car. My husband and I had left the car to be serviced , and it was ready within a short time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm so glad to hear you had a great experience servicing your Mazda Tribute with us! Thank you so much for taking the time to share your feedback with us. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family!
Satisfied customer
I had a seamless buying experience, and the after-purchase service has been excellent. Everyone at Roger Beasley Mazda has been professional, pleasant, courteous and responsive, from the sales associate to the GM to the service advisors to the service techs to the receptionist, I give them all 5 stars. I highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Congratulations on your new car! I'm so happy to hear you had a wonderful experience with us and I will be sure to pass along your kind words to the team. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family!
Great Service
Very friendly staff, quick service. Very helpful to explain work that is being done. Clean waiting room, great snacks. Cost charged was fair. Love the video sent from the service tech.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm so happy to hear you had a great experience while in for service! Thank you so much for taking the time to share your feedback with us, we really appreciate it.
Great Mazda Service Facility
This was my first time at the new service center they built. Friendly service advisors, comfortable waiting area, and reasonable wait time. I'll be going back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to leave us a 5-star review! I'm so happy to hear you had a wonderful experience and I will be sure to pass along your kind words to the team.
Mazda Georgetown Service
When I first called to schedule service, I encountered a really rude lady that would talk over me and sigh at me. I was just trying to schedule. I called back and got Bruce who was super helpful. Thank you Bruce! The service team was then able to get me fixed up. The service team doesn’t do the inspection videos anymore, but I got out of there with what I needed. Thanks Mazda Service team! :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to leave us a 5-star review! I'm so happy to hear you had a great service visit with us. From all of us at Roger Beasley Mazda, we appreciate your business and look forward to assisting you again in the future!
Always great service!
Went in for my regular CX-5 checkup. Courtney and all were GREAT! I always feel that I will get the best advice when taking care of my vehicle from Courtney. I like that they send me a video to show me what they find. I love this dealership!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the kind words! We agree - Courtney is amazing and we're so lucky to have him on our team. From all of us at Roger Beasley Mazda, we appreciate your business and look forward to working with you again in the future!
Very Pleased With Roger Beasley Mazda Georgetown
I purchased a certified pre-owned 2019 CX-5 in 2020. I felt I got a fair price and a fair trade-in on the 2008 Mini Cooper S that I purchased new. I purchased the service contract as well, something I have never done in the past. I have utilized the service package multiple times, for state inspections on this car and my wife’s 2012 Honda Accord. I have had multiple oil changes and tire rotations and safety inspections, all included with the service package. I consider the wait for service to be very reasonable, and they have coffee, water and some snacks available while you wait, as well as free WI-FI, although it is an unsecured network They record a video by the service techs, going over the details of the inspection, which is a great feature. Overall, I have been very pleased with my dealings with Roger Beasley Mazda Georgetown.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to share your experience with us, Tom! I'm so happy to hear you have had great experiences servicing your CX-5 and your wife's Accord with us. From all of us at Roger Beasley Mazda, we appreciate your business and look forward to working with you again in the future!
Skip the service package
Buy a car, but don't buy the maintenance package. The first appt they treated me great, but its been downhill from there. I make appts, arrive a little early and always have to wait 2-3 times longer than it should take. They also told me there would be loaner cars, but they never seem to have one available.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
First and foremost, I want to apologize for your experience at our dealership. I apologize for the long wait, I can imagine that was very frustrating. Sometimes unexpected issues come up with other customers' vehicles and cause delays in our service department. Regardless, we should have done a much better job communicating that with you. I also apologize for not having a loaner available. The best way to ensure you have a loaner vehicle is to request one at the time that you schedule an appointment. This way we can have one set aside and ready for you before you arrive. Additionally, we have a shuttle service available. Again, I am sorry for your experience and will make sure this is addressed by management.
Good dealership!!
Good experience with purchase and service. Wasn’t pressurized to purchase any unwanted packages but all details and additional cost was well explained for me to take an informed decision. Didn’t charge me above the market price like many other makers like Kia, Toyota were doing. So pretty positive purchase experience. Service department is great too. A detailed video of your car being serviced is shared before handing over the car. Service is pretty fast (within 90mins) So pretty satisfied with the service experience as well. Would definitely recommend Roger Beasley Mazda for both buying and servicing your car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow, thank you so much for taking the time to leave us this awesome review! I'm so happy to hear you have had great experiences with both sales and service. I will be sure to pass along your kind words to the team, I know they will be happy to hear it. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family!