Reviews
Write a reviewExtremely satisfied
James and Bob made the endeavor of purchasing my first car a lot easier. I felt confident in my investment and I absolutely adore my new car. Very professional and not pushy or your generic car dealer attitudes I saw at other spots.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am so glad to hear that! Thank you for taking the time to send us your feedback, we really appreciate it. I will be sure to pass along your praise to James and Bob. If you ever need anything in the future, please do not hesitate to reach out. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Chelsea B. Roger Beasley Mazda Customer Experience Manager
Good experience with used car shopping
DJ helped us as he had with a prior purchase. No pressure, answered questions and wanted us to be happy with our choice. Relaxed experience and thorough info.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I am so glad to hear that! Thank you for taking the time to send us your feedback, we really appreciate it! I will be sure to pass along your praise to DJ. If you ever need anything in the future, please do not hesitate to reach out. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Chelsea B. Roger Beasley Mazda Customer Experience Manager
So pleased!!
I had a great experience with Mazda. James was so nice and helped me pick the perfect car. Josh was also great and did was really helpful when figuring out our financing. I was a first time buyer and they made everything super easy. I would highly recommend visiting them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congrats on your new Mazda, Emily! Thank you for taking the time to send us your feedback, we really appreciate it! I will be sure to pass along your praise to James and Josh. If you ever need anything in the future, please do not hesitate to reach out. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Chelsea B. Roger Beasley Mazda Customer Experience Manager
Very satisfactory. Responded to issue on fender.
Overall satisfied with the dealership and service. But why does the review have to be at least 25 words if we have no complaints? Thanks.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Fred! I am so glad to hear that! Thank you for taking the time to leave a review, we really appreciate it! The 25 words rule is set by cars.com, not us, unfortunately. If you ever need anything in the future, please do not hesitate to reach out. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Chelsea B. Roger Beasley Mazda Customer Experience Manager
Trading in for a new Mazda3
Was helped initially by Wally when I went in w my husband to look at some Mazda3 hatchbacks. He was very helpful and gave us a “sight-unseen” quote for our trade in. I returned the next day and Wally was unavailable, but I was helped by James who was able to pick up right where Wally had left off, I got a much better offer for my trade-in and we were able to make the deal! Great service and a great, no pressure buying experience! Thanks Wally and James!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am so glad to hear that! Thank you for taking the time to send us your feedback, we really appreciate it! I will be sure to pass it along to Wally and James. If you ever need anything in the future, please do not hesitate to reach out. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Chelsea B. Roger Beasley Mazda Customer Experience Manager
bait and switch
Made an appointment to see a vehicle. Was told the vehicle was "sold yesterday". Somehow this vehicle was sold before I made the appointment but I was given no warning whatsoever until I actually showed up. Then tried to sell other cars that were not very good deals
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi there, First and foremost, I want to apologize for your experience at our dealership. I can imagine how frustrating that was. I would like to look into what happened here so that we can address it, but I am unable to find you in our CRM based on the name left on this review. Do you mind emailing me at socialmedia@rogerbeasley.com with more info at your earliest convenience? Respectfully, Chelsea B. Roger Beasley Mazda Customer Experience Manager
Leasing a 2019 CX5 Gramd Touring
Pleasant, enthusiastic salesman asked and answered the right questions. Follows up after the sale as well. The folks there are personable, not pushy in the least.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dave! I am so glad to hear that! Thank you for taking the time to send us your feedback, we really appreciate it! If you ever need anything in the future, please do not hesitate to reach out. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Chelsea B. Roger Beasley Mazda Customer Experience Manager
Great personal service and attention to detail
Awesome car at a great price my salesman James was awesome with his follow up emails and phone calls. I would definitely recommend Roger Beasley to anyone looking for a reputable car dealership in the Austin Texas area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Denis! I am so glad to hear that! Thank you for taking the time to send us your feedback, we really appreciate it! If you ever need anything in the future, please do not hesitate to reach out. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Chelsea B. Roger Beasley Mazda Customer Experience Manager
Good service!
We appreciate the great customer service that we always receive by Damien. Very knowledgeable, friendly and courteous. Good job with keeping your customers happy and coming back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi AJ! I am so glad to hear that! Thank you for taking the time to send us your feedback, we really appreciate it. I will be sure to pass along your praise to Damien! If you ever need anything in the future, please do not hesitate to reach out. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Chelsea B. Roger Beasley Mazda Customer Experience Manager
No pressure, friendly and personable sales team
Purchased a used truck from this dealership. Friendly interactions from start to finish and experienced no pressure what-so-ever when I asked for a day to think over the offer. The salesman, "Wally" and the sales manager "Taylor" were both incredibly professional while building a great customer rapport along the way. Satisfied with the final deal as it was extremely fair and never a painful negotiation, they listen to your needs and requirements and do everything within their power to make it happen. Finance process was a breeze and the finance manager did a fantastic job of explaining every single detail. The truck was cleaned and detailed exceptionally well when the deal was done and was hard to tell it was used. I have to say this was definitely one of the more enjoyable experiences with a car dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I am so glad to hear that! Thank you for taking the time to leave us a review, we really appreciate it! I will be sure to pass along your praise to Wally and Taylor. If you ever need anything in the future, please do not hesitate to reach out! From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Chelsea B. Roger Beasley Mazda Customer Experience Manager