Reviews
Write a reviewLongest oil change ever
Scheduled oil change at 2:40 arrived at 2:30 they finished at 4:30 but in the whole time waiting there was no communication with me. I had to ask 3 times and was told it would be another 15 minutes but 45 minutes later it was finally finished. Plus the worker there Damien commented to me that it was just the business to wait. Very poor customer service, zero communication and just no consideration for their customers at all. I still have another 3 oil changes remaining but it will be my last there due to the horrible customer service and lack of consideration. This service department needs a major overhaul for their service representatives or better training. I am the customer waiting on you then I get attitude from you? I do not need that or deserve it at all.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cassaundra, First and foremost, I want to apologize for your experience at Roger Beasley. I do want to thank you for making me aware of the situation, we take customer experience very seriously and would like to work to make this better. Unfortunately, we were running behind last Friday when you came in, which can happen when unexpected maintenance issues come up with other customers, so we do apologize. We also didn't have the parts for your Mini Cooper in stock so had to send out for those which caused even more delays. We should have pre-ordered the parts before you came in, so I want to apologize for that. Our General Manager and Service Manager have been trying to get in contact with you to apologize and see what we can do, but have been unable to get through. Is there a better number or email we can reach you at? Again, I want to apologize for your experience and hope we can earn back your business in the future. Respectfully, Chelsea B Customer Experience Manager Roger Beasley Mazda
Spectacular service
They are very accommodating to schedules and needs. Work hard to help you get what you need and are super friendly and knowledgeable. I will Always bring my Mazda to this dealer for service or a trade in to upgrade!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I am glad to hear that, Jessica! Thank you for taking the time to leave us such a nice review, we really appreciate it :) Looking forward to helping you in the future! Chelsea B Customer Experience Manager Roger Beasley Mazda
New Car
Mr Charles is definitely my go to guy for a car! He isn’t one of the dealers that is trying to get a commissioned but more so care for your experience. I purchase my first brand new car and I am beyond excited. I will definitely return for a Grand Touring next !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Stephanie! Congrats on your first brand new car! Thank you for taking the time to leave us such a nice review, we really appreciate it! I will be sure to pass along your praise to Charles. From all of us at Roger Beasley, we thank you for choosing to make us a part of your family and enjoy your new vehicle! Chelsea B. Customer Experience Manager Roger Beasley Imports
Service
Service tech Richard is always helpful. He explains the work being done on my vehicle thoroughly. He is an asset to your company, really the reason why I come back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tanya! That is great to hear, I will be sure to pass along your kind praise to Richard! Thank you for taking the time to leave us a review, we really appreciate it! Chelsea B Customer Experience Manager Roger Beasley Imports
Fantastic Service Received
Roger Beasley provides outstanding service again and again. I have either leased or purchased a Mazda from Roger Beasley for over 27-years now and their service department is head and shoulders over any others I have used during my life time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am so glad to hear that! Thank you for taking the time to leave us a review and especially for being such a loyal customer of 27 years! We truly appreciate you, John! Chelsea B Customer Experience Manager Roger Beasley Imports
Bought a new car
I pretty much dealt with the sales manager Patrick, who was absolutely great to deal with! He was straightforward, honest and gave us very strong pricing . No games or wasted time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am glad to hear that, Rachael! Thank you for taking the time to leave us a review, we really appreciate the nice feedback! Enjoy your new Mazda! Chelsea B Customer Experience Manager Roger Beasley Imports
Great service and people!
Great service! Damien helped me get my two flat tires changed quickly. He also gave me advice on future car repairs. Plus they have coffee! Woohoo!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Glad we could help! If you ever have any questions, please do not hesitate to reach out to us directly at the dealership or you may also message us on social media as well: facebook.com/mazdaaustin From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Respectfully, Roger G. Customer Experience Manager Roger Beasley Imports
Lost sales
Was very unhappy . Technician qouted me a price and doubled it when it was time to pay. I was going to buy a new Mazda but changed my mind after being scamed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bill, I am sorry you feel that you were scammed. Our system shows that the billed amount matches the price quoted to you for the repairs on your vehicle. Our management team has reviewed the situation and I expect someone will reach out to you shortly (if they haven't already) to discuss this matter further. Again, I apologize that you are not satisfied with the situation. Respectfully, Roger G. Customer Experience Manager Roger Beasley Imports
New Car Buying Experience
This was the first car I have purchased in 12 years. My, how times have changed. No hard sell; pick out the car you want online and they will have it waiting for you to test drive. I made a 4:00pm appt.to test drive a Mazda CX5 and Charles Turner, my Product Specialist, was there waiting for me when I arrived. Charles was very knowledgeable about the vehicle. I had done my homework and gave him a hard time, but he rose to the occasion. I knew what I wanted, how I wanted it, and drove off with my new ride, without feeling I had been taken advantage of. I have to give a shout out to Taylor Peterson, the money man. He takes your money, but does it a sense of humor. No buyer's remorse at Roger Beasley Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great place to buy a car!
Worked with Mark and Taylor on purchasing a new Mazda 3. Both were very friendly and helpful going over options available. Great place to get a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase