Roger Beasley Mazda Georgetown

I came in to browse the selection they had to offer and DJ started showing me all the different options they offered. He was very upfront and open with me about the price and features and I was so happy with the offer they showed me, that I went back th next day and purchased the car! I am in love with this dealership and my new car!

So two different disappointments during my last service appt. Two hours and 25 minutes for an estimated 45 to 60 minutes wait. Had an appointment for regular maintenance which included oil change and tire rotation. Arrived at 10:20 as scheduled. Finally checked out at 12:45. 10:59 I received a text from Damien telling me I could text him to keep informed how my scheduled service was going. At 11:53 I text and ask how much longer it was going to take. Waited for over ten minutes with no response so I went over and asked in person. He went to check. When he returned to let me know my car still wasn’t ready- he informed me my battery was bad and needed to be replaced and did I want to go ahead with the replacement. Of course! I’d already spent my morning there why would I want to come back for another appointment. I’m glad they finally found the battery had gone bad- I’d had trouble with it not starting in the past but it never tested bad when I took it in before. Second disappointment was...looking more closely over my receipt when I got home I noticed it had three items recommended for replacement by Damien R. The items were; throttle body induction clean, fuel injection system flush and pollen filter replacement except 3 and 5. The “denial” was added by Rambeau showing I had been contacted and I had declined. I’m very disappointed that I wasn’t informed about the recommendations- maybe I was saved from being sold something I didn’t need I’ll never know. I love my CX-9 and want to take good care of it. I hope that these “declined” maintenance items don’t cause harm or lead to my CX-9 performing poorly. I’ve always felt positive when leaving Roger Beasley GT but this time I knew I was going to write a review that reflected my disappointment. Next question in this review is would I recommend this dealer to a friend? It’s a maybe- what I do recommend is the owner making sure the Service Department has highly qualified technicians and service advisors. Communication is the key.

Quality customer service & results for recent brake job. Courteous, knowledgeable and professional staff. All my questions and concerns were answered and promptly addressed to my satisfaction.

Have bought three cars here because DJ is an awesome sales person and the service department is wonderful. Never have to haggle about the deal because they give you the best upfront.

Excellent service, excellent products, and honest people make up this company. Thank you! I would go back any time to purchase a new var of to service one.

Everyone was very friendly and easy to work with. Very straightforward and transparent in the negotiations. Would definitely recommend to anyone shopping for a new or used car.

Outstanding service. Spent time explaining what was needed. Had an appointment and they were right on time. In and out quickly. Your service attendants do an excellent job.

Scheduled oil change at 2:40 arrived at 2:30 they finished at 4:30 but in the whole time waiting there was no communication with me. I had to ask 3 times and was told it would be another 15 minutes but 45 minutes later it was finally finished. Plus the worker there Damien commented to me that it was just the business to wait. Very poor customer service, zero communication and just no consideration for their customers at all. I still have another 3 oil changes remaining but it will be my last there due to the horrible customer service and lack of consideration. This service department needs a major overhaul for their service representatives or better training. I am the customer waiting on you then I get attitude from you? I do not need that or deserve it at all.

Took our new Mazda in for its 1st oil change. We opted for the Advantage program when we purchased the car. Breezed right in ahead of our appointment time and were out of there within an hour with all appropriate service done...and no cost. Really appreciate everything about this dealership.

I had an appointment for just an oil change and it took 1.5 hr! I asked for replacement of the cabin air filter - they did not.