Skip to main content

Dow Autoplex

(78 reviews)
Visit Dow Autoplex
Sales hours: 9:00am to 6:00pm
Service hours:
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:30pm
Tuesday 8:00am–6:00pm 7:30am–5:30pm
Wednesday 8:00am–6:00pm 7:30am–5:30pm
Thursday 8:00am–6:00pm 7:30am–5:30pm
Friday 8:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (903) 347-0660 (903) 347-0660
Used (903) 347-0656 (903) 347-0656
Service (888) 382-0351 (888) 382-0351

Reviews

(78 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Awesome Place To Do Business!

Awesome place I went to 5 other lots before Dow and the sales rep Danny jumped through hoops and bent over backwards to get me into a vehicle in the time frame that i needed , Danny was very courteous and respectful and the only one out of 6 lots i visited in East Texas to seem to want my business....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Byron, we are glad to hear about your Awesome Experience and when you refer someone you know they are going to get the same outstanding service. We know you passed several Dealerships on your way to Mineola and we appreciate it.

Awesome Experience

Best car buying experience I've ever had. Mike Simms was awesome and so was the management and finance team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Glad you had a Great Experience and look forward to helping you with all your Automotive needs.

Dow Has My Loyalty!

I am probably every car salesman's nightmare - easy to chose but credit for nightmares. Ted Ackley called me Monday morning and I was driving my 2013 Ford Focus by noon. It is the car of my dreams and Ted helped put me in it! Dow has my loyalty as my go-to car dealership! I have told all of my friends and family that if they want to get a new car and not feel taken advantage of or pressured into taking something they really don't want, there is no reason to not call my dealer - Ted Ackley!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Amy, I am glad we were able to provide you with the experience you had. I can't wait to help you with your next purchase. We are glad to have you as a member of the Dow Family.

Very Best Deal for Very Best Price

I purchased a truck from Dow Autoplex this past Tuesday and what a pleasant group of people to work with. I originally drove to Dow on Monday to get my previous truck appraised in which they gave me a very fair value for the truck I traded in. The guys ended up staying after hours to see if we could figure out a deal on Monday and were willing to check every angle for the best deal possible. We were finally able to reach a deal on Tuesday and the group I was able to work with couldn't have been any better. I highly recommend shopping for your next vehicle at Dow Autoplex, I know I will!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We look forward to providing the same type of service for all your automotive needs.

New Loyal Customer @ Dow Autoplex

Great experience. Troy Turner was professional and made the process a breeze. Will definitely be a loyal customer. So much better than my experience in Tyler. Why would anyone go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Dr. Davis, Welcome to the Dow Family and we looking forward to keeping you as a Loyal Dow Customer.

Very Professional

Sonny was very professional and made my car buying a satisfactory experience from start to finish. I will telling others about the experience I had from you. It was a pleasurable and satisfying experience. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for the positive review Alvin and Sonny is available for all your Automotive needs.

Dow Autoplex is the Place!

Can say that this was the best experience that I have ever had purchasing a vehicle. They wanted to make us happy and comfortable. Everyone was so kind and helpful and had such a great attitude. They worked with us so well and helped us get our payments where we wanted it to be. The service dept is great too. I will refer anyone to Dow Autoplex. Thank you again for helping us out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We look forward to helping for many years to come.

Dow Gets You What You Want!

This is the second vehicle we have bought from Dow this year and found our experience once again to be very accommodating. We made a phone call to Zack letting him know what we needed and wanted and within 2 days it was a done deal. He immediately put his team to work finding the right deal for us. Again, thank you for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Deborah, We are gland that we were able to accommodate you once again. We are family owned and for the most part operated. We also recognize you can do business with anyone and we appreciate you choosing Dow Autoplex for your Automotive needs.