Reviews
Terrible customer service and explanation at service
Terrible customer service and explanation at service department. Knows there is a problem between service department and call center who schedules appointments and Lets customers get brunt of priblem
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you, for reaching out to us. Your opinion plays an integral part in our customer service. Please call our General Manager at (972) 763-5523 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
My experience went well, very professional, courteous and
My experience went well, very professional, courteous and non time consuming. I picked up one car and thay dropped off the other one.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
The service is very good.
The service is very good. Staffs are very nice. Will come back when we need. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jacqueline, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Looked all over Texas and only this dealer had what we
Looked all over Texas and only this dealer had what we were looking for. Sales staff were attentive and the closing process was painless. Thanks Maria
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sale person was great sale manager was great credit
Sale person was great sale manager was great credit manager was great over all great kob
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service and a free delivery of my car to my home
Great service and a free delivery of my car to my home after the work was done! Thank you for that! Freshly washed I might add!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good luck trying to get any communication back from this
Good luck trying to get any communication back from this location. Make sure you inspect the vehicle before you leave the lot cuz after you leave they don’t care anymore.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Juanita, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Friendly knowledgeable service technicians always happy
Friendly knowledgeable service technicians always happy and eager to help I would recommend to friends. Acceptable waiting period for a last minute oil change.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kimmi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Frisco and we hope to be of service again in the future.
For reference, this is the 3rd Ford F150 (black) I've
For reference, this is the 3rd Ford F150 (black) I've purchased going back to when you were Bankston Ford. From the moment I walked in with my wife everyone (and I mean everyone) said hello and was friendly. Anna was our sales rep who had worked with me over the phone for 2 days. God bless her for putting up with me. Jeff was the sales manager who worked my trade-in and new purchase. Rahim (the finance guy) walked us through everything in easy to understand language. I mention all 3 because I was so impressed with their teamwork. They really wanted to help me out. This long review boils down to excellence at all levels. A large purchase such as a truck is very stressful to me. These guys made it fun. My wife and I both drove away very happy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Autonation Rocks
Over a3 month period we had gone to probably 12 dealerships looking for the right vehicle. Even though my new expedition wasn't the perfect vehicle for my needs, what made me purchase from them was the kind of help and attention they have us. We ended up with a beautiful new expedition at a payment we could afford, with an interest rate we couldn't refuse. When they say they will work for you that's what they do.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!