Bill Utter Ford

Jacob was friendly and attentive to our needs. He took great care of us even after his day was supposed to be done. True professional.

This was the smoothest, fastest and most transparent buying process I have ever had when purchasing a vehicle. Thanks to Adam for an outstanding experience!

Great experience and everyone is very helpful. Made it easy to buy. Everyone made the process easy from test drive to walking off the lot.

After purchasing our new truck, we returned to have some accessories installed. When we picked it up, the tailgate remote opening and closing was disabled and they had to take it back to enable it. While driving home the speedometer was reading both mph and kph, which it shouldn’t be able to do. We had to disconnect the battery to fix that. Overall the purchasing experience was good, but a lot of switches had been moved and systems messed with while in for service. We live too far from the dealership for that to be an issue for us since we won’t be going there for any service.

Too the point no BS diagnostic nickel and dimming earned them over $1600 in service repair work next week. Good job so far just hope the suggested front end repairs get it right

Great customer service!Sherrie at check out handle a situation in a day that had been delayed for 6 months Having to get accustomed to all the new staff in service department. A relationship was developed with several workers in the past that understood my needs and my vehicle. However, Alex stepped up to the plate. Thank you Bill Utter! Thank you service department!

two and a half hours to get an oil change is REDICULOUS! I was the fourth car in line. when I buy the extra things they find the work gets done much quicker!

The TEAM at Bill Utter work seamlessly to provide a professional and informative service environment. Their commitment to high levels of customer service and comfort make a service visit a casual and relaxed experience. They offer details and updates throughout the process. Very highly recommended. I have been a customer since early 2014 and will continue to be a customer in the future.

Easy and quick. They were very helpful. Dan was a great salesperson and Allen helped out when Dan was unavailable. Fixed something without question when asked.

After taking over 2 hours to do an oil change, I found a leak. When I took my vehicle back (another 1.5 hours) it was dismissed as no big deal. "Sorry our employee was just lazy." Disgusting the lack of concern. 2 trips, almost 4 hours total. My money and time will be spent elsewhere if this is what I can expect from y'all.