Bill Utter Ford

Larry was a awesome guy very friendly answer all my questions everybody in Bill Utter Ford was friendly will do business again very clean place

Long story -----Short. We had a recurring issue with our check engine due to Evap problems. At first, the techs at Utter were stumped. Even our Service Writer Don Swift was helping chase the rabbits. Hats off to Don. The Detroit Ford Engineers were challenged because there was no documentation on trouble shooting. Then Perry Eggleston, Service Manager met with Patrick Nixon the Shop Foreman to intervene. Keep in mind the Ford Engineers provide limited expertise which really disappointed us a owners. How can a $70K car lack intricate schematic and trouble shooting documentation? Patrick Nixon was essentially "doing it by hand" supporting Perry's reputation as a solid Service Manager. Piece by piece the leadership of Perry and Patrick would not give up. Days turned into weeks and after a month of tearing down and re assembly the team found the source. The possible source was discussed on the internet and the law suit on the Ford Focus. The most common causes for EVAP leaks include bad seals and O-rings, a failing purge valve, a damaged hose or vent, or a defective leak detection pump. This is crazy, the internet knew more than the Ford Engineers who built the darn thing. Accessing the O-rings on a 2014 Shelby requires substantial disassembly and reassembly including dropping the drive shaft and removing the gasoline tank. The labor was very expensive due to time. The good thing for us was the consideration provides by Perry and Patrick on the service side and then that consideration included the Parts Managers Dave and Mark. We like working with the Bill Utter Team. We are very disappointed with Ford Motor Company and their staff of engineers. The part that failed was a PLASTIC BLUE two inch extension nipple that connected the gas tank to the Evap System. That small piece of plastic was cracked and therefore the "O" ring would not seal the system which resulted in CHECK ENGINE LIGHT due to Evap Failure. The other beef with Ford is that the PLASTIC BLUE two inch nipple was attached to the gas tank in such a manner as it was impossible to just replace the broken nipple. But rather the customer must purchase an entire gasoline tank. THIS CAR ONLY HAD 22,000 MILES ON IT. We might have saved three weeks of testing, troubleshooting, breaking down and rebuilding labor if the Engineers were really Engineers who had a solid grasp of the products they support. It was only through the team at Bill Utter was there a rescue of a customer. We have owned five Mustangs, two Shelby's and everything in between a 1956 Sunliner to a 2018 Explorer. (yea, I am that old) Situations with Ford make us want to sell the New Fords (2014 and 2018) and go back to something like a 1967 Galaxy 500 with a 428/390 with brakes, windows, air and auto. At least that is simple enough for Ford Engineer to provide assistance to the field. We are loyal to the service and parts team at Bill Utter. Maybe someone from Ford Detroit would call us? Pretty sure that's wishful thinking but at least they would appreciate first hand the disappointment with their product. Think about it. A stinking two inch Blue Plastic Nipple costs over $2,000 to replace. Thanks to the leadership team in service and parts at Bill Utter.

We had a great experience from start to finish. I will highly recommended any of them to anyone. Thank you for your service and commitment to your customers.

Accurate quote, quick service, friendly. Comfortable waiting area. Accurate quote, quick service, friendly. Comfortable waiting area. Accurate quote, quick service, friendly. Comfortable waiting area Thank You

The pre owned sales department needs more training concerning knowledge of the products they are selling. They had difficulty answering questions regarding the vehicle I was interested in.

I’ve been going here for over 5 years . There customers service has been great every time I go there. There service personnel are friendly.

💯 Excelente ⭐️ Servicio Mil Gracias 😊 y Muy Amables Todo Muy bien Gracias 🙏🏻 Gracias Gracias 😊 Todo Excelente todo el personal de La Ford Atte Mayela Alvarez ⭐️💙💙💙💙💙⭐️⭐️⭐️⭐️⭐️ Gracias ☺️

Buying a car was very easy and a stream lines process too. Sales rep was knowledgeable and easy to work with on the purchase of the vehicle.

The Staff at Bill Utter went above and beyond. 100% professional and friendly. I will recommend them to all! Thank you Don Swift and Jeff Lang!

Excellent customer service from the time of walking through the door to walking out the door. Alex Celia went above and beyond in assuring I understood the repair process including cost.