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Bill Utter Ford

(4,379 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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I bought this truck new in 2019 and have always brought...

I bought this truck new in 2019 and have always brought it back for service. I have always been very happy with the work and most of all the people who work hard to make my experience better. Thank you My Utter .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service advisor, Alex, was professional and...

The service advisor, Alex, was professional and courteous. He also helped me with reviewing the details of my service contracts, warranty coverage, etc which another dealer did not do. I will be returning to this service department again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

First rate facilities. Had some warranty work done....

First rate facilities. Had some warranty work done. Completed quickly. Only miss was that greasy hand marks were left on steering wheel center and my headliner. Simple error and simple fix that. Good place to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Completed the installation quickly and efficiently. Tony...

Completed the installation quickly and efficiently. Tony was great to work with. For a 2014 Explorer, I suspected that getting the parts might be a problem ... nope!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Don Swift always provides great customer service and I...

Don Swift always provides great customer service and I know when I bring my SUV in that he will make sure everything is taken care of before I get it back. No surprises.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service here have greatly improved! We brought our...

The service here have greatly improved! We brought our car there 4 years ago and we were provided subpar level of service. This time, it's a 180. I appreciate especially our young man who dropped us home and picked us. He has great future with the company. With a little business training, he will be a great business partner for the company. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always a great and pleasant experience. I've been coming...

Always a great and pleasant experience. I've been coming here for sometime now and always been treated with respect. My questions get answered a d services are never forced on me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Complete con artists. Went to them for an oil change and...

Complete con artists. Went to them for an oil change and got a call that I needed to pay $175 extraction fee to remove locking lug nuts because they "might" break. Would not rotate my tires without paying this fee. Removed them at home with no problem in 5 minutes. Lost my trust completely! Beware!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service rep was Prompt, courteous, respectful and...

The service rep was Prompt, courteous, respectful and thorough. Exactly what one would expect from a dealership to warrant loyalty for future service and potential purchase of vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The quality of service is Exelent. Always Service my...

The quality of service is Exelent. Always Service my vehicle's at Bill Utter Ford. Prices are affordable and back up by Ford Motors Company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.