Reviews
Brought my Flex in at 9am for oil change, rotation, and...
Brought my Flex in at 9am for oil change, rotation, and inspection. At 11:30 I called wondering what the status is, they said they’d have Dillon call me back. At 12 I called again because I had no call back. Finally got picked up at 12:30 to come get it. 3 & 1/2 hours is waaaaay too long, I’m glad I didn’t wait there...
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Always takes good care of us. When I call they are eager...
Always takes good care of us. When I call they are eager to take care of my problems. We have never had a bad experience...
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I just brought our company van in for an oil change &...
I just brought our company van in for an oil change & tire rotation. Dillon my service advisor was so helpful & the service was super fast & awesome! Thanks to all at Bill Utter for such a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dont bother scheduling service online. It is not meant...
Dont bother scheduling service online. It is not meant for the time to get the work performed. It is only a time to meet the advisor.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
The Service Department is very courteous and efficient....
The Service Department is very courteous and efficient. Service time was reasonable, waiting area was clean.t is a pleasure to do business with you. Keith Shelton
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Excellent Service. Efficient, thorough and well done....
Excellent Service. Efficient, thorough and well done. Loved the after service wash. Service manager was friendly, worked fast and understood my needs immediately. Keep up the excellent service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A good dealership to buy truck I will recommend it to my...
A good dealership to buy truck I will recommend it to my family and people I know everyone was nice thank thank you Bill Utter Ford for your kindness
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nice, quick oil change/tire rotation. No appointment...
Nice, quick oil change/tire rotation. No appointment required. Nice waiting areas with good coffee machine. Everyone very friendly and courteous. The wash was a nice touch. First time I brought my Lexus for this service and will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Been going to this Ford dealership for as long as I can...
Been going to this Ford dealership for as long as I can remember. Danny Morris is always so helpful and attentive with all of my families vehicles. As long as I live in Texas this will always be my dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We all have our fears of having our vehicles serviced at...
We all have our fears of having our vehicles serviced at the dealership because of higher prices. So far, Bill Utter Ford has taken care of my Fords. I recently scheduled to have the Fuel Injection cleaned. They called back to let me know that the Coolant needed to be serviced as well. I knew it had to be done. Most places try to upsell but not Ford. Some parts I can find cheaper outside of Ford but so far all the Oil Changes and other services have been done with quality service. I will continue to take my vehicle to Ford until the wheels fall off. Ford did a great thing building the Taurus X and the Freestyle. The best crossover vehicles in their fleet of vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair