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Bill Utter Ford

(4,380 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,380 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Brought my Flex in at 9am for oil change, rotation, and...

Brought my Flex in at 9am for oil change, rotation, and inspection. At 11:30 I called wondering what the status is, they said they’d have Dillon call me back. At 12 I called again because I had no call back. Finally got picked up at 12:30 to come get it. 3 & 1/2 hours is waaaaay too long, I’m glad I didn’t wait there...

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always takes good care of us. When I call they are eager...

Always takes good care of us. When I call they are eager to take care of my problems. We have never had a bad experience...

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I just brought our company van in for an oil change &...

I just brought our company van in for an oil change & tire rotation. Dillon my service advisor was so helpful & the service was super fast & awesome! Thanks to all at Bill Utter for such a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dont bother scheduling service online. It is not meant...

Dont bother scheduling service online. It is not meant for the time to get the work performed. It is only a time to meet the advisor.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The Service Department is very courteous and efficient....

The Service Department is very courteous and efficient. Service time was reasonable, waiting area was clean.t is a pleasure to do business with you. Keith Shelton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent Service. Efficient, thorough and well done....

Excellent Service. Efficient, thorough and well done. Loved the after service wash. Service manager was friendly, worked fast and understood my needs immediately. Keep up the excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

A good dealership to buy truck I will recommend it to my...

A good dealership to buy truck I will recommend it to my family and people I know everyone was nice thank thank you Bill Utter Ford for your kindness

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Nice, quick oil change/tire rotation. No appointment...

Nice, quick oil change/tire rotation. No appointment required. Nice waiting areas with good coffee machine. Everyone very friendly and courteous. The wash was a nice touch. First time I brought my Lexus for this service and will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Been going to this Ford dealership for as long as I can...

Been going to this Ford dealership for as long as I can remember. Danny Morris is always so helpful and attentive with all of my families vehicles. As long as I live in Texas this will always be my dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We all have our fears of having our vehicles serviced at...

We all have our fears of having our vehicles serviced at the dealership because of higher prices. So far, Bill Utter Ford has taken care of my Fords. I recently scheduled to have the Fuel Injection cleaned. They called back to let me know that the Coolant needed to be serviced as well. I knew it had to be done. Most places try to upsell but not Ford. Some parts I can find cheaper outside of Ford but so far all the Oil Changes and other services have been done with quality service. I will continue to take my vehicle to Ford until the wheels fall off. Ford did a great thing building the Taurus X and the Freestyle. The best crossover vehicles in their fleet of vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.