Reviews
I had a great experience with this dealership till I got
I had a great experience with this dealership till I got to the financial kid. I told him 3 times I did not want their warranty we signed paperwork on a screen. To be honest thought numbers were too night. However, I did not see paperwork till today. They charged me $4500.00 for warranty which matched my down payment. To be fair I did not discover this till 9 months later as paperwork was done on digital screen folded put in envelope. What makes me mad is That I said repeatedly I did not want. Guys look at your paperwork very careful they will screw you! No way warranty matches my downpayment.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Gavin, I'm sorry to hear about the misunderstanding with the warranty. We strive for clear communication and it sounds like we missed that here. Please reach out so we can address this issue directly and find a resolution together. Thank you, Chris Miller - GM - 940-321-7402
Always great customer service and I always know they are
Always great customer service and I always know they are very thorough in the inspection.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chief, it was our pleasure to assist you. Thank you from all of us here at Bill Utter Ford!
Great service!
Great service! Got my truck engine repaired and my camera replaced. Kason Edwards is great to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Kason and the Bill Utter Ford team provided you with great service. Thanks for sharing your positive experience!
I highly recommend this dealer.
I highly recommend this dealer. They are very professional and knowledgeable when it comes to repairs!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the high recommendation! We're glad to hear our team at Bill Utter Ford provided professional and knowledgeable service. We appreciate your support!
I had good service today and prompt.
I had good service today and prompt. The staff was polite and courteous. I did ask for a vacuuming to be done with the oil change and I asked for a car wash. The car wash got done, but the vacuuming did not.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Deb, thank you for your feedback! We're glad to hear the service was prompt and courteous at Bill Utter Ford. We apologize for missing the vacuuming request and will work on ensuring all details are addressed in future visits.
Visit was done in a timely manner with courtesy.
Visit was done in a timely manner with courtesy. I felt respected and supported there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your support. We look forward to your next visit to Bill Utter Ford!
Great and friendly people there fast service .
Great and friendly people there fast service . Always I am happy and absolutely referred friends .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't ask for a better review of Bill Utter Ford. Thanks so much!
Dave and Lane were very easy to work with.
Dave and Lane were very easy to work with. I also interacted with Angie in service. She had my old truck ready for pickup the same day despite me telling her she could have it for a week.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We're glad to hear that Dave, Lane, and Angie made your experience at Bill Utter Ford smooth and efficient. We appreciate your support!
Angela Gomes at Bill Utter Ford leads a great service
Angela Gomes at Bill Utter Ford leads a great service team! Quick service executed flawlessly. Thank you so much for exceeding my expectations!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Angela and the service team at Bill Utter Ford exceeded your expectations! Thanks for sharing this positive feedback.
Effective communication face to face and via text or
Effective communication face to face and via text or phone call. Time and time again Bill Utter Ford has provided timely and reliable service. Thanks so much for a job well done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joel, we're delighted to hear that our team at Bill Utter Ford consistently provides you with timely and reliable service. Thanks for the kind words!