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Bill Utter Ford

(4,378 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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An easy experience

Contacted Mike Rodriquez. He made our purchase easy. Got a fair price without the need for a lot of haggling. Mike's knowledgable about the vehicles and a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very happy with serviceGreg Hall was awesome,Very fast...

Very happy with service Greg Hall was awesome, Very fast and courteous, all service was completed under warranty. I have had no issues since repairs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I was very pleased with the service that I received. The...

I was very pleased with the service that I received. The work was done in a timely manner and I was kept informed about what was being done. The time frame for what was being done was correct. Very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Awesome Service

I have bought 4 vehicles over the last 10 plus years from Bill Utter and they all get serviced even when out of warrantee. This is one of the main reasons I keep coming back to them for all my new cars. I never have a hassle, they are always fast and when they can not they have a convenient shuttle to take me home. I never had to argue or have them try to get me to do services I did not need. Bill Utter Ford is the best dealership ever! I stopped buying a different brand car because the other dealerships service was so bad and I never plan to go back. They are such a pleasant dealership to work with including the sales even after they sell you the car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always great service

Service writer ED got me in and out Took my F-350 at 7 AM for an oil, fuel filter change and tire rotation all under 1 hour, great job Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Everyone was very polite. I was taking care of...

Everyone was very polite. I was taking care of immediately upon arrival. I was assisted by Fellow with the named Dillon. He was very gracious.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great experience purchasing my new Edge. The staff is...

Great experience purchasing my new Edge. The staff is very professional and knowledgeable. I will continue to do business with this dealership. I love Bill Utter Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Gave me a time and was completed on time

Did 2 recalls and told me what was going on with the application. Thank you for keeping me informed all the way thru. Very good./

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was in the dealership getting service on my Ford and...

I was in the dealership getting service on my Ford and while waiting I met Adam and he was able to put together a deal that exceeded my expectations and I purchased a new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Today’s visit was fine. Disappointed when they changed...

Today’s visit was fine. Disappointed when they changed the cabin filter, they damaged the glovebox. This was in November of 2019. They have never followed up to get it fixed. We have spent a lot of money with Bill Utter and since Lee left the service department, my experience this department has gone down hill.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.