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Bill Utter Ford

(4,380 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,380 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Excellent

The service department is great especially jim houghton it is a great place for service or new vehicles great service and friendly staff very good

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Purchase a used vehicle

Purchase a used vehicle People are very friendly pricing on used vehicle competitive price for trade in good like that they wash clean and full tank of gas in car before delivery

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best car buying experience I’ve had so far

I bought a pre-owned vehicle and the sales team there was great! They got me exactly what I wanted and we were able to agree on a price that I was comfortable with. But it doesn’t end there. Their finance team went above and beyond to get my payment where I wanted it and gave me a good interest rate too without having to finance the vehicle for half a decade. I highly recommend Bill Utter Ford to anyone looking to purchase another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service work

Service work done in a very timely matter, stayed in contact about what was going on. Always friendly and prompt. Would highly remand Bill Utter Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My new truck

Quincy was very helpful and knowledgeable. Truck was on clearance to make room for the new model. Denise in aftermarket was thorough and understood what I was wanting done. Taylor in financial got me an awesome deal and interest rate on my loan. Cannot thank them enough for the attention to detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Courteous and prompt service

I was greated promptly, service options for my truck explained and expected wait time provided. My service advisor updated me during the process and provided additional options for my consideration.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Exceptional Customer Service

Not possible to have a better customer service experience than I had at Bill Utter Ford. Elante Smith, the salesman that handled my deal, went above and beyond in communicating with me and seeing my purchase through to the end. I would recommend Bill Utter Ford to anyone I know in the market for a new ride.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service

I have bought my last three vehicles from bill utter ford and have had an amazing experience every time. Carl Anderson and Doyle Chaffin have always treated me like family and gotten me the best deal possible. I always recommend bill utter Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience. Highly recommend this dealership.

They went out of their way and worked to get me a great deal on what I brought in and what I was looking to get. They did a great job working with me and getting a really great deal on something I was uncertain would be obtainable. Helped myself and several people I know find a new or used vehicle for a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Valve Replacement and normal maintenance

All I can say is that Eddie Church at Bill Utter Ford knows my name and takes care of everything. I trust his recommendations and that he will do what he says he will do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.