Reviews
Good experience
There were several things that needed to be done or to be replaced to the pre-owned vehicle I was buying. I wish those items would have already been done as they should have.(new tires, center caps on tires, replace window tint, vacuum, sun roof windows cleaned.) I did get it all fixed over a couple of days. Other than that my experience is always good. Been buying there since I bought my first ford in 1999.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Cory was wonderful and made the process easy! Love my new Ford Explorer 2020! Will def go back in the future! H h j I
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They kept it simple
Cory gave me whatever I needed to make my decision. That included a truck to take for the day. No pressure and he didn’t rush me. I get in no hurry on these things
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Forgot to check one thing.
Everything was fine except the back door on the passenger side did not unlock. .That was the side of the car that someone backed into. It appeared it hadn't been checked. when we came to pick it up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Our experience with BUF
This is my 3rd purchase from Bill Utter Ford and I have all of my vehicles service there as well. My salesman Dr Phil has always made the sale easy going and fast.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Long term customer service biz not make a sale at all cost
Honest, knowledgeable, kind professionals representing a huge inventory with a complete variety of vehicles. My life fits a mid size SUV but I wanted power and handling and I couldn’t be happier with my new Wip.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil change and tune up
Work was completed in a timely manner and shop seem well organized and efficient. Staff was friendly. Scheduling through the website was easy and convenient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent but.....
Everything was great, got a loaner car and mine was ready the next afternoon. However, when I went to use the window washer, no water came out so I had to fill the container myself. I thought that was part of the process in you oil change service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change
Carey was a pleasure to work with. This is the second service for my vehicles she has helped me with. The only negative about Quick Lube service is that is not quick. Even with an appointment it takes over and hour. But service staff is very courteous
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Simply awesome service
Carina...... she is simply and nothing but 'PURE AWESOMENESS!!! Ask for her and she will take care of you! Can't wait to see her again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair