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Bill Utter Ford

(4,379 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Awesome customer service!

Buying a vehicle has never been this easy!! Our sales team was friendly, knowledgeable and efficient. Thank you Mike Rodriguez and Bill Utter Ford for the positive experience. Loving our Ford 2019 truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Attentive, knowledgeable service

I’m a mom with little kids. My service manager made the whole visit easy and made sure my car was take care of. They even found some issues and offered a fair price to fix them. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Awesome service, speedy and friendly staff too!

My service advisor was Danny Morris and he provided great service. I was quoted 5 hours for recall work to be done and it took 4.5 hours. The shuttle service was excellent as well! Ripley was the driver and he is quite enjoyable to talk to. All in all, a great experience at Bill Utter Ford!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

W O W

I have been with bill utter for years They have always provided me with prompt courteous caring service I would recommend them to anyone Great folks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change and inspectio

Fast service. Completed work more quickly than anticipated. Price in line with comparable service from the quick lube and inspection places that are available in the area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Recall

Easy to set up. Prompt and courteous service.complete check for maintenance as well. Friendly people . Courteous person when dropped off and picked up.on car was ready on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great care and price

I was well taken care of at my recent service appointment at Bill Utter Ford. While the techs were backed up Eddie Church, who is my service adviser, hooked me up with a loaner truck. When the service was done the price ended up well under the cost that was quoted to me originally. It was a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very pleased

Dan was a wonderful salesman. We told him what we were looking for, he had all the listings in hand. He didn't have to go look for a deal. Her didn't try to push us on any way to buy something we couldn't afford. He worked with my credit union the whole time and made the whole process comfortable for me and my wife. I will come back when I need my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great 1st time car buying experience

Go see Will Shorpshire he makes car buying painless and Toronto Sparks is great about explaining your financing needs! This was my first experience and will definitely send anyone to these fellas!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The best service Personnel ever

The service was grate as well as the courtesy shown to me during my encounters from Danny Morris and the loner car lady . From the start to the ending of my service time !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.