Bill Utter Ford

I was truly satisfied and impressed with the service I received from everyone who I came in contact with at bill utter. The employees were courteous and professional. The price was fair and the process was excellent and fast.

The whole process with the team was outstanding Always answering questions in a timely manner, No pressure from the sales team, Very smooth transaction, I recommend this dealership

We dealt with Michael Rodriguez at Bill Utter Ford. He was VERY helpful and attentive to our needs. He even called me back on his day off to answer a couple of questions before we went to the dealership. When we arrived, he had the car we had picked out all ready to test drive. The total time in the dealership was less than 2 hours. Our experience put the car buying situation in a GOOD light. We would highly recommend Bill Utter Ford and Michael Rodriguez. Gordon and Ginny Settle

The used car team understood my time was limited and my schedule was very tight. I was very impressed with thier forward thinking and their attention to details that sped up the amount of time I spent on site. I appreicate their understanding and their willingness to meet my needs. thank you, Larry Pate

I had a great purchase experience and hope to continue our relationship. I buy all my cars there and recommend that everyone I know do the same.

I called last week to set up an appointment to have my oil change. Arrived 15 minutes early to get my truck checked in. They said it was a minimum of a 2 1/2 hour wait. The guy offered for me to come back later and be got in quicker. Even after stating I have an appointment it didn’t matter I would have to wait behind all the walk ins. So I did my other errands and came back still waited aver an hour before it was done. Even talking to a customer service, it appears nothing could be done. If you are going to take appointments you need to honor them. It’s disrespectful of a customers time. This time I could go and come back, however most of the time I can’t. I can’t afford to spend multiple hours sitting around waiting for y’all to decide my new appointment time. And often no one can come get me. Please be more considerate of your customers time. I won’t be back again, if it happens one more time.

Bill Hesters is the new car sales manager. He was very helpful over the phone and even better in person. Phil was my salesman and he took care of every request, kept me updated, and made sure there were no delays or surprises. Everything went as expected and I have a new favorite dealership.

The Ford Explorer was diagnosed with an antenna problem affecting XM Radio reception. Part was ordered the day of diagnosis and I was contacted promptly when the part came in the next day and the vehicle was scheduled for an appointment the following day. The car was taken back for service upon my arrival at the appointment time and the new antenna was installed in about 30 minutes. The service department diagnosed the issue, said what they were going to do and did it!

Bill Utter Ford took care of my needs and got it done fast. Eddie got me in and out guilty when I picked up my truck. Thank you

This is the 4th vehicle purchased from Bill Utter Everyone is very friendly and knowledgeable. Buying a car is a lengthy process and everyone makes as painless as possible.