Bill Utter Ford

Slow service, work not performed, indifference of service personnel. Slow indifference service indifference indifference indifference indifference, indifference, indifference, indifference, indifference. Several customers were waiting for a service writer technician to check them in when I arrived. I had to wait as well. Again your service department showed total indifference to the customers. Second time I’ve been there, probably the last.

This is my third truck I have bought from Doyle. All three experiences have been stress free, and down to earth old school deal making. Your missing out if your not buying from Doyle, and his team.

Phil was great, we worked quickly and stayed late to send me home with my truck. I would recommend Bill Utter and Phil specifically to purchase a new or pre-owned vehicle.

Eddie Church always takes care of us and is very prompt. We thank Bill Utter Ford for always taking good care of us in the service department and Dave Underwood in the sales department.

This was our second purchase with Roberto Barrios. He made the process as painless as possible and we didn't sit at the dealership for hours. We were in and out in less than an hour. I highly recommend Roberto and Bill Utter Ford!

great service as always! Carrie treats people the way she would want to be treated. Highly recommend Bill Utter Ford. Hope my future services are as great as this one!

I have been to several Ford service centers for maintenance of my vehicles, but was very disappointed in the lack of customer service from this service dept. I made an appointment online, but was not met by a service advisor when I brought my vehicle in. There was no walk around or conversation about what my needs for this visit were. When the service was completed, there was no service advisor who went with me to my vehicle to verify my requests had been met.

Called to set an appointment on Monday for a recall but parts were not in stock. Was told to call back on Wednesday. On Tuesday I received a second recall for CO and explained that in the Wednesday phone call for booking the appointment. Set an appointment for a Friday morning at 7 am and Dropped vehicle off before closing Thursday night. Was clear that I needed my vehicle by the end of the day Friday. Received two phone calls Friday, one being an update for the vehicle about to get serviced and then another for the vehicle being complete. Upon arrival to pick it up, I asked how it went and it was very unclear. He finally disclosed that only one recall had been done. Had to get a loaner vehicle for the night. Never received a phone call for vehicle completion on Saturday so I called to check. Guy who answered had no clue if it was done, couldn’t find paperwork. He called me back and said there was confusion but it was done. I went and picked it up that afternoon.

Our sales person Phil was great, no pressure answered all the questions and it was not an all day process to purchase the car. I will return for future purchases

I have been dealing with Bill Utter Ford for many many years. It helps make the process a lot easier when service techs, mechanics and management have been with Bill Utter for a lot of years. Cutto's to the ownership ( Bill Utter Ford Family ). I expect to keep trading with and buying new Fords as long as I'm able.