Reviews
Excellent people and pleasure to do business with.
Excellent people and pleasure to do business with. Highly recommend them for anyone looking for a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
PHIL TYSINGER!
PHIL TYSINGER! Thank you Phil for always being such a great help to me and my family for our vehicle needs. You make the buying process fun and easy. Over the last 16 years, we have bought over 12 vehicles from Phil at Bill Utter Ford. This place is my second family. Special shout to Casey and Kyle in the Finance department. All of you are simply Awesome! I'm very happy with my new Ford Edge. klang
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The entire process was professional and low pressure.
The entire process was professional and low pressure. Highly recommend Doyle Chaffin, he’s very knowledgeable on the Ford lineup.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience with Adam & the dealership.
I had a great experience with Adam & the dealership. They made everything smooth & simple for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dishonest, and just wanted to sell me a vehicle.
Dishonest, and just wanted to sell me a vehicle. Offered me half my trade in value according to other dealerships and Kelly blue book. I will never go back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We’re sorry to hear you weren’t happy with your trade-in offer. Our appraisals are based on real-time market data, vehicle condition, and demand—not just guidebooks. We always strive to be fair and transparent. We appreciate your feedback and are here if you’d like to revisit the conversation.
Love dealing with Bill Utter!
Love dealing with Bill Utter! This is at least our 6th vehicle we’ve bought from them. Great sales people, finance, manager & after market products. Thank you Bill Utter!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our salesman Jason was amazing.
Our salesman Jason was amazing. He listened to what we wanted and got it for us
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
PHIL TYSINGER!
PHIL TYSINGER! My wife and I have purchased our personal vehicles and business vehicles from Phil for over 15 yrs now. In a world of vehicle sales, Phil is authentic and simply tells you what he can or cannot do. I highly recommend Phil if you have any vehicle needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My buying experience was seamless!
My buying experience was seamless! My salesperson Dylan did an exceptional job of facilitating my purchase experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I'd avoid this dealership at all costs.
I'd avoid this dealership at all costs. They were not completely honest or forthright about the vehicle I purchased from them. Found the truck on line.... way into the deal only then did they disclose, and after we asked about mileage were we told that this was a loaner vehicle with 600+ miles on it. We flew in from out of town to complete the transaction. With minor snags things went well and we left confident that we had done everything correctly. We had submitted our loan approval paperwork to the dealership for them to complete and send back to the lending bank. When it came time for my automatic payment to be made, I discovered that there was no loan and that the loan offer had expired because Bill Utter Ford failed to submit the loan paperwork to the lending bank. To show how on top of things that this dealership - is not - When I called them on a three-way with my bank they were not even aware that they were almost $30,000 short because the loan was not consummated nor the funds transferred. No telling how long this would have gone on if I had not initiated an inquiry. Further, because the loan had expired, I would have had to apply for a new loan at possibly a different(higher interest rate). We elected to do the right thing and pay them with a wire transfer. An additional rub with Bill Utter Ford is that they are horrible at communication. Their transparence is Also exceedingly poor. I have attempted to communicate with them and this only results impartial or what I feel is indifferent, irresponsible and unresponsiveness. They never follow up.......... As far as their propaganda on their phone recording goes, I do not see any commitment to the customer, Period!! This is still not resolved. I have no new clear title contract or any idea when I will get plates and inspection sticker from this lethargic dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car