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Bill Utter Ford

(4,393 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,393 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Phil Tysinger has the best customer service I had ever

Phil Tysinger has the best customer service I had ever experienced. In all my years in buying vehicles this is by far the best experience I have ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We’re so glad to hear Phil gave you the best car-buying experience you’ve ever had! 🚗⭐ Thank you for trusting Bill Utter Ford, and we’ll be sure to share your kind words with him.

For my first car buying experience, Phil made it so easy!

For my first car buying experience, Phil made it so easy! He was so patient with me and answered all my questions. I test drove a few vehicles, and I loved how dedicated he was to helping me find what worked best for me. I was anxious going into buying my first car, but as soon as I sat down with Phil, I knew that I was in the right place.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your very first car! 🎉 We’re thrilled to hear Phil made the process easy, stress-free, and enjoyable for you. His patience and dedication really shine through, and we’re so glad he could guide you to the right fit. Thank you for trusting Bill Utter Ford with such a big milestone—we’re honored to be part of it!

Everyone was so nice.

Everyone was so nice. The guy at the front desk was so friendly. The Finance Mgr was fantastic!! Forgot his name!! Ugh.. 😑 and finally Phil Tysinger is amazing. 🤩 He’s a keeper!!! 🙂

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We’re so glad you felt welcomed by our team, had a great experience with our finance department, and enjoyed working with Phil. He truly is a keeper! We appreciate your business and look forward to seeing you again.

My worst experience in a Ford dealership, they sell

My worst experience in a Ford dealership, they sell damaged vehicles they catch you in that game to be able to sell you a more expensive very bad experience, the sellers and the manager only thing that matters is to sell no matter the risk you and your family run They sold me a jeep with a broken engine, they don't mind putting you and your family at risk, since they have you trapped and destroy your credit they want to sell you something more expensive, they play and lie to the customer a lot I would not recommend anyone who wants to invest in a used car take them as an option, you will lose your money and you will put your family at risk Jason Robinson and his manager are the people who made me go through this, I would not recommend coming to this dealership to buy used cars and don't get carried away by the CARFAX That's a strategy to sell themselves as reliable but the truth is another, they will destroy your credit you will have a hard time they will lie to you and they will try to deceive you by selling you a more expensive car I'll leave you the photo of the jeep they wanted to sell me so you don't let them sell it to you, with me they wanted to be smart by giving me any warranty and think that it wouldn't give me failures in less than a month but only 60 miles were enough for the problem to arise they only erased the signals from the dashboard with the computer for my luck the fault came out instantly the fault and the signal check engime, they are very cunning to seduce you when selling don't be fooled think about it many times before coming here or take another dealer as an option #VIN 1C4BJWDG4JL895413 And I assure you if you check the CARFAX that they show you, those reports of changes of parts such as the engine, for more used parts will not yet be reflected because they do not report them that one already has that it is not the one she brought from the factory and they mounted a used one with many miles just to sell it

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Phil is by far the best car salesman I have dealt with in

Phil is by far the best car salesman I have dealt with in many years! He is an absolute pleasure to work with. I love my new Bronco!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback! We’re so glad Phil made your buying experience such a pleasure and that you’re loving your new Bronco. Enjoy the ride, and we appreciate you choosing Bill Utter Ford!

Phil Tysinger was the most amazing salesman who sold me

Phil Tysinger was the most amazing salesman who sold me my dream car! Super proffesional, hard working, and experienced!! 10/10 reccomend!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing feedback! We’re so glad Phil helped you find your dream car and made the process professional, smooth, and enjoyable. Your recommendation means a lot to us—enjoy every mile in your new ride!

Great dealership.

Great dealership. Dr.Phill took care of me and it was a good experience as always.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re glad Phil took great care of you and that you had another positive experience with us. We appreciate your continued trust in Bill Utter Ford!

Phil Tysinger made the whole process easy and will have

Phil Tysinger made the whole process easy and will have my business in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We’re happy to hear Phil made the process easy for you. We appreciate your trust and look forward to working with you again in the future.

Adam offered a great deal on my Toyota.

Adam offered a great deal on my Toyota. I appreciate his honesty and kindness. Thank you, Adam, for putting me in the car I needed and for the opportunity to do business with Bill Utter Ford.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We’re thrilled to hear that Adam provided you with excellent service and helped you find the perfect car. Honesty and kindness are values we pride ourselves on here at Bill Utter Ford, and it means a lot to know we hit the mark. We appreciate your business and look forward to serving you again in the future!

Very pleasant experience at Bill Utter ford.

Very pleasant experience at Bill Utter ford. Honest, helpful and so friendly there. Adam is a straightforward sales that is very knowledgeable and not two pushy compared to some dealer’s sales. He will continue to get my business when I’m needing a new ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your kind words! Adam and the whole team strive to make every visit pleasant and straightforward, and it’s great to hear that you felt that way. We’re honored to have your trust and can’t wait to help you with your next Ford when the time comes!