Reviews
Write a reviewNew Car Purchase
I purchased a 2015 Ford Fusion from the Alabaster location. The service was excellent. Our salesman was very knowledgeable about the vehicle and he was helpful in reassuring us that it was his obligation to make sure that we are happy with our vehicle purchase. The staff was very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our sales team along with the other departments value every customer. We want to make your buying experience one of the easiest ones that you will ever have. Thank you again for choosing Ernest McCarty Ford for your automotive needs.
good service
Excellent service, friendly, knowledgeable people and a pleasant experience all the way around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our goal is to provide excellent customer service along with a friendly atmosphere. Ernest believe in building lasting relationships for years to come. We look forward to seeing you during your next routine visit.
Customer
Every time I have gone there for oil changes with my old and new cars I was treated with the up most respect and so friendly. Thank you Thank you and God Bless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our Quick Lane really enjoy making sure you are safe on the road at all times. We believe in greeting every customer with a warm friendly smile. Ernest believe in rolling out the red carpet when it comes to customer service. Looking forward to seeing you during your next routine visit.
Excellent from all aspects
I have a 2014 Ford Fusion. I have always been pleased with both service and staff. Had I not been pleased and completely satisfied, I would not be returning for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our sales and service staff pride themselves in delivering excellent customer service. We believe in building lasting relationships for years to come. Thank you again for allowing Ernest and team to supply all of your automotive needs. Looking forward to seeing you during your next routine visit.
Great service!
Had my 2007 f150 in for service. Very happy with the service and the timely completion of the service. Kelly did an excellent job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Kelly along with the other staff make sure that we get you in and out in a timely manner. Your time is very important to us. Our service technicians also pride themselves in delivering quality service to ensure your safety on the road. Looking forward to seeing you during your next service visit.
Great service,
The service department at Ernest McCarty is excellent. They always get you in and out quickly. They explain what they did. I have a 2012 Focus and have had all my service work done there. I am very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our Quick Lane department make sure that they are ready to assist you upon your arrival. Our goal is to make sure you are safe on the road at all times. Looking forward to being you car care provider for many years to come.
Mr. Clarence Watson
I went in for my first service and was acted on quickly. I informed the staff of all my concerns and went the waiting room. in a short time the service was completed and all repairs taken care of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our goal in our Quick Lane department is to provide exceptional service in a timely manner. Ernest believe in building lasting relationships for years to come. We value you opinion which helps us to continue to make your stay a pleasant one. Looking forward to seeing you soon!
Great Job!!!
You were able to take me as a walkup and got the service I needed done quickly. Great job!!! Excellent customer service!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our Quick Lane department will work hard to get you in and out in a timely manner. We strive for 100% customer satisfaction daily. Looking forward to seeing you during your next routine visit.
Good On All Accounts!
Ernest McCarty has always gone the extra mile. I have nothing but good things to say about them. I presently have a 2013 Escape but my previous vehicles were, a Freestyle (still have & wish you still offered the CVT), a Focus wagon & Escort wagon. The Escort, Focus & Freestyle were retired from my sales agency at 260,000 plus miles with plenty of life left in them. We also have our 2003 Miata serviced at McCarty because we trust them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Ernest values the relationships with each customer and want to ensure each visit is a memorable experience. We look forward to taking care of all of your automotive needs.
mr bob franklin
service was great marty my service professional is the best you need more like him
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Marty along with our other Quick Lane advisors take care of your vehicle as if it were their own. We want to make sure you are safe on the road at all times. Your feedback is very important and means a lot to know that you are a satisfied customer. Looking forward to seeing you during your next routine visit.