Reviews
Write a reviewGreat Service!
Been doing business with you for over 20 years and still happy with all aspects of the dealership! Just went into the Quick Lane for a routine oil change and check-up before leaving out for Atlanta this coming weekend. Kelly Parks was as great as she always is. Courteous and professional - as is all the staff there - and had me ready to go in no time at all! Love the newly updated look of the dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Kelly Parks along with the Quick Lane department takes great pride in delivering excellent customer service in a timely manner. The re-model was everything that Mr. McCarty was expecting. We are so happy to be able to enjoy it with you. Looking forward to seeing you during your next routine visit.
Sales Manager
Job done quickly and people made me feel at home while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our sales and service staff want to make your visit here just like home. Our goal is to provide excellent service in a timely manner. We look forward to your next visit.
Quicklane
I plan to find another servicing center for future maintenance.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. I'm sorry to hear that your visit was not so pleasant. What can we do to fix it? Please feel free to email Shirley@ernestmccarty.com with a brief detail description regarding your visit. Making sure that your next experience is a pleasant one is priority with Mr. McCarty.
Service
My 2014 Taurus went for its first service recently. I got exactly what I expected--super service and support. Do not know what I would do without Mr. Ernest and ALL his employees. They treat everyone royally.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our sales staff along with service pride themselves in deliver quality service in a timely manner. We look forward to seeing you during your next routine visit.
Purchased new tires
While the service was done and the new tires ride good I was disappointed in the time spent waiting. I asked if I needed an appointment and was told no. I was also disappointed in the web site for my rebate. Right now I know I have been approved for one $70 rebate but the rest is shown as just received. Due to the way the site is set up, everytime I tried to go back to the previous page, it created a new rebate situation. It was very confusing. Just my thoughts.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. I'm happy that you are enjoying your new tires and thank you for letting us know the confusion with the rebates online. We will work on getting the problem resolved. Mr. McCarty hope that this confusion will not get in the way of your relationship with us. We look forward to seeing you during your next routine visit.
Great Service
Marty Tilley is a great service person for my Fusion. I will be going back if I ever need additional repairs or service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Marty Tilley along with the other staff pride themselves in delivering excellent customer service. We look forward to seeing you during your next routine visit.
great service center
Always have a positive experience with the service dept and this was no different.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our service department aim for 100%customer satisfaction with each and every customer. Whether you are in for a major service or in for a light bulb change. We look forward to being your one stop shop for all of your vehicle needs. Looking forward to seeing you on your next visit.
fast and efficient
Steve was very helpful as he always is.Kelly is not to shabby either
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Steve and Kelly really enjoy knowing that you are safe on the road at all times. We pride ourselves in delivering quality service in a timely manner. looking forward to seeing you during your next routine visit.
Purchase of a F150
I purchased a 2014 F-150. I used the internet to look for the vehicle and Shirley was very helpful. Garry was very professional and knowledgeable about the F-150. He answered all my questions and demonstrated all the features. thanks to all
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Shirley and Garry aim for 100% customer satisfaction. We want to make your car buying experience one of the easiest car buying experiences that you will ever have. Again Than You for choosing Ernest McCarty Ford. We look forward to seeing you for you first oil change in our Quick Lane department.
customer
Replacement of weatherstrip on front passenger door. Handled in a very timely manner & excellent service by Dwayne Fox. All the employees that we have dealt with over the years have always been super nice and helpful. We love the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Dwayne along with the other staff pride themselves in delivering quality service in a timely manner. Leave all of your automotive needs to us. We look forward to your next routine visit.