Reviews
Write a reviewGreat Service
Best Quick Lane around!!! Will always have my vehicle serviced at Ernest McCarty Ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here with Ernest McCarty Ford. Our Quick Lane enjoy knowing that you are safe on the road. We strive for 100% Customer Satisfaction and to deliver quality service in a timely manner. Looking forward to seeing you during your next routine visit.
warranty repair
We had a problem with the emergency brake motor, which you replaced. You inspected and found the problem, ordered the part and replaced it in about an hour and a half. Service is polite, thorough and very competent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our service and parts department take great pride in delivering excellent customer service in a timely manner. We look forward to seeing you during your next routine visit.
Hispanic Coordinator
Great..........the people there are so nice and always makes me feel welcome. Thank you!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our goal is to make sure we deliver excellent customer service along with a friendly smile. Looking forward to seeing you during your next routine visit.
Mr. Jerry Pontbriand Sr.
It was good, the service people were good and polite.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. It is our goal to deliver excellent customer service in a timely manner. Our complimentary coffee bar will always have a fresh cup of coffee upon your arrival. Looking forward to seeing you soon.
Oil Change
Good job as usual.............................................................
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our Quick Lane department strive in getting your vehicle in and out in a timely manner. We pride ourselves in delivering 100% Customer Satisfaction. Looking forward to seeing you again on your next routine visit.
great service
In for scheduled oil change and low tire indicated. Great service as always.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our service department goal is to deliver excellent customer service with 100% customer satisfaction. We look forward to seeing you for your next routine visit.
Simply the BEST!!
The F150 is the BEST truck on the road and Ernest McCarty Ford is the BEST dealer anywhere! HANDS DOWN! If you drive ANY other truck from ANY other dealer, you are showing your ignorance! Great Service, Great Deals and Great Value!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. You are correct that Ford makes the best truck on the road and that Ernest McCarty has the best staff. We pride ourselves in delivering excellent customer service along with a friendly smile. Looking forward to seeing you during your first visit in our Quick Lane department.
great work..
Kelli was my service advisor this time and kept me informed of the work done and got things done quickly. Thanks for the extra effort.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here Ernest McCarty Ford. Kelly along with the other staff take pride knowing that you are safe on the road. Delivering excellent customer service in a timely manner is our main focus. We look forward to seeing you during your next routine visit.
Unexpected labor charge.
Coolant additive light came on. Took to dealership, checked additive and reset. All OK. Except, I thought this was a warranty item and did not realize I would be charged $28 labor. Not very happy about that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our service department take great pride in delivering excellent customer service. I'm not very familiar with the details in the service department. I will be happy to let our service manager know about your experience. Looking forward to your next visit or feel free to stop by for a cup of complimentary coffee on us.
Great Service
Purchased a Ford F150 and the staff there is awesome.! My sales rep Paul was very knowledgeable of the vehicle I was interested in. Can't say enough about the people and the great experience I had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your experience here at Ernest McCarty Ford. Paul Mays along with the other staff are very knowledge and pride themselves in delivering excellent customer service. We want to make sure we answer all of your questions in addition to providing you with the best price in town. We look forward to seeing you for your first service visit in our Quick Lane department.