Reviews
Write a review2017 F350
Scheduled recall and warranty work 9 days in advance to make sure parts were there. Dropped truck off at 7:45 and was told they didn’t see 2 if the 3 things listed for service. At 1:30 Called waited over 20 minutes to find out they didn’t have the parts but would have them tomorrow.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Folks CAN'T READ or follow instructions!
Sent an email for simple info. Folks could not, OR would not at least read, and give SIMPLE reply! As usual, info listed to good to be true, and just screw customer! YOU SUCK!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Legacy Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please contact us at (770) 914-2800 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.
Mister
A very unpleasant experience after the sale. Three weeks after I bought a new truck at Legacy, I was called back to the dealership and advised I needed to pay an additional $1,000.00. At first I thought they were kidding, then shocked. Just awful. I was warned to stay away from Legacy. Wish I had listened. Terrible experience. Every time I look at the truck I am reminded of that awful experience. Another red flag, I asked for a copy of every document that I signed at Legacy, and was turned down.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Charles, thank you for sharing this recent experience with us. We take our customers? comments seriously so we hope that you?ll give us a call at (770) 914-2800 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Service on Ford Fusion
The staff was friendly and quick! I def recommend!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
cook.john95@yahoo.com
The service on my 2012 Fusion was good, but your the Works coupon for $32.50 was misleading, I had to pay $46.07.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Air bag recall service
Everyone was extremely helpful and very nice. Rodney took care of my vehicle in a very professional and efficient way. I was very pleased with my experience at Legacy Ford
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Owner
It is always a pleasure taking my vehicle to Legacy Ford for service. Everyone is nice and they do a good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thomas, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Legacy Ford Service Center
The staff at Legacy Ford are very helpful and knowledgeable. I enjoy going there. The atmosphere there is friendly and comfortable. When I am getting my car serviced I walk around and it's like hanging out with friends
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Allen, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!
2018 Ford Explorer
At first I wasn't sure the deal would be made but Emanuel and Henley were able to get the job done. They made sure I was happy with my purchase and have continued to follow up
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Leigh, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Maintenance . . .
Fast efficient informative service. Manager very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase