MINI of Universal City

Not going to lie. I had a miserable experience at Nick Alexander with my first Mini (the car was great but the sales and service experience was absolutely horrible) and as a result, was seriously considering NOT leasing a second Mini three years later. I decided to give another dealership a chance and I have to say I am glad I did. Anthony at Universal City Mini made the process so much less soul crushing than it was three years prior. I highly recommend you visit this dealership and work with Anthony and his team. You're welcome!

Our sales person Anthony Marshall was really nice, he was super friendly, spent a lot of time working with us, and gave us a great price - he got us to where we needed to get. Not too persuasive, but persuasive enough to get us to seal the deal then and there. We walked away really happy with our car, which is really awesome!

Worked with Anthony Marshall to lease a mini. He was very personable and knowledgeable. Made leasing the mini painless and enjoyable! Thanks to the staff for my brand new mini!

I walked into Mini and was quickly greeted by Anthony Marshall. I told him exactly what I was looking for and he quickly showed me where the car I was looking for was located. He did not try and up-sale me on anything. He was extremely knowledgeable and professional. By far the quickest most efficient car purchase of my life. If I am ever in the market to buy another Mini I would go back and seek Anthony. He Gives car salesman a good name. Thank you very much.

Typically, I dread the car buying experience,however, going to Universal City was completely different. The team that worked with us from Sales, Anthony M to Finance, Tony were exceptional. It was the Best car buying experience ever!

Mini of Universal City...thank you once again for you superb service and friendly staff. Anthony Marshall, thank you for being available to answer all my questions.

The Customer Service Was Great. They helped me a lot. They give me what I wanted and left a happy person. Thank you so much!!!!!

1.0 star rating 12/17/15 First to Review Brought my '06 in for a no charge, company issued, recall repair which could not be done at my regular mechanic's. In addition to that repair, they told me I needed over $2100 worth of "urgent" repairs. I opted to get a second opinion and brought my car to my regular mechanic after they finished the recall job. Of the multiple things Mini of Universal City told me that my car needed to operate safely, only ONE of them was actually true. The other "issues" they identified did not exist! The repair job at my mechanic's cost me $500, a whole lot less than what Mini of UC was seeking to gaff me for! To tell a customer that their car needs work (and making it sound like a safety issue) that is not necessary is fraudulent and unethical. Prior to writing this review, I contacted Mini of UC's service department and HQ about this matter and received "we will look into it" as the only response. If your Mini is no longer covered by warranty, save yourself some money and bring it to a local, reputable mechanic for service.

After driving Chrysler/Dodge/Jeep vehicles my entire life, I happily made the choice to switch to a quality company with quality cars. Anthony helped me crunch numbers so I was able to turn in my current lease (Dodge Dart) which I was very unhappy with, and lease a new Mini Cooper S hardtop. Not only was it a great deal, but my insurance dropped almost $30.00 per month. I didn't feel rushed or pressured. The next day, Anthony called and followed up to make sure everything was taken care of and if I was happy with my car. Oh yeah, and I got a free T-shirt and a beer glass! It's the little things, ya know?

Wonderful experience buying my 2nd Mini and first with Mini of Universal City. Anthony Marshall was a great salesman. No pressure and a pleasure to work with. Would definitely recommend Anthony and Mini of Universal City to anyone.