MINI of Universal City

Went in to look at the Clothing and stuff to jazz up my MINI. What a great selection - New Store and everyone there that I came into contact with had so much Energy. Elizabeth Carlos was a Gem - Great knowledge of the accessories and I thoroughly enjoyed the whole experience ! Would I go back ? Too right ! You won't keep me away from the place.

Went up for the soft opening a couple of weeks ago, went back a week later and bought a car. The whole process was great, from the sales team to the managers it was a great car buying experience. The new location and facility is first class. I had looked at cars at other dealerships but when I went to Mini Universal City they had the selection I wanted, the salesperson (Sam) were extremely friendly without being pushy, they walked me through my options on the cars as well as clearly explain the warranty and financing options before they had me commit. Tony in the finance department did a great job getting me a great deal that I was happy with. All in all a great experience and I would recommend anyone looking for a Mini to go to Universal City.

What a great Service Experience I had the other day. Phil my Service writer was great - he's been my go to guy on a few occasions at the old premises down the road and have never really been inclined to write anything - But this whole recent experience made me realize the guy is a ' prized asset '. The new building is FABULOUS - its HUGE - I stood there like a kid looking at those great lifts - there is a great buzz at this place - I've been to a number of the local MINI dealers over time for Servicing and as a fan of the product - but the whole experience here is second to none. My car was handed back to me like new, never been to a place before that the car looked like it had been fully detailed - Thanks all and especially a big thank you to Phil in Service. He's my guy and should be yours too ! Great Service !

We went there because of Costco's recommendation. What a joke. The antithesis of the Costco experience. They wouldn't give us a price on our car, and wanted us to buy what they wanted to sell us, a call in their inventory. They actually ganged up on us. We left and were completely discussed with the experience. Stay away. They are the old time high pressure sales and management.

Everything went well once the car was in for service but working with the sales writer was a little strained. I did come late in the evening, which could have been the issue. The car was fixed and I was kept up-to-date on the status, mostly. I did have to call in occasionally to get updates.

we found the exact type of used mercedes glk we were looking for on cars.com at the mini universal dealer, which made me happy because when i was considering the countryman, i found everyone there to be so nice. they were awesome - we bought the car and had a better experience than at the mercedes dealers we had visited. love steve and the whole team at mini universal.

I purchased a pre-owned Mini from this dealership and was really pleased with their sales staff. We took delivery of the car and drove it home. We noticed the tires were a little grabby, and when we checked the tire pressure we were horrified to learn they let us leave the dealership with less than 10 psi in two of the tires, twenty in another and thirty in another. At first they were anxious to remedy the issue, but became defensive as talks went on. The service manager "Curt" became very defensive and frankly rude over the situation, basically denying their error. After taking it to a local tire shop as they requested they accused me of coaching the tire installer on what to tell the service manager. xxx! This is not a dealership to take your pride and joy to. These guys are interested simply in your money and frankly cannot deal with the fact they have issues in their service department. Go elsewhere. Perhaps South Bay Mini will treat your right.

The people here are reasonably nice. However, for such a small dealership (they have maybe 5 or 6 service bays) they seem inept in a Keystone Cop kind of way. For example, my keys were lost for a while (Where are the customer's keys? I dunno I thought you had them. Paging Bob, paging Bob, we need the keys. Bob: what keys? and on and on). On one visit for a power steering fan motor problem, the service manager (not Laurence, some other guy who I would be very surprised if he's still there) told the tech to replace the ENGINE electric fan simply because I told the manager that the noise sounded like the engine fan but was coming from the power steering unit! Wow! Of course, that meant another visit to the dealer and another rental car (they picked up the cost of the second car). I would stay away until this dealer gets a little more experience in their new location. Maybe that will help?