MINI of Universal City

talk about old school high pressure dealership. can we say slimy people working here. Dealt with two people some guy with an english accent, not even sure if it was real. Hew I think his name was and he pawned me off on to this other guy name Youhana who looked depressed, and like he didnt want to be there. I must say dude, looking depressed makes your business look bad. why dont you come back on your good days. they didnt seem like they even wanted to work on the numbers with me and my wife. almost like if we werent going to buy then and there, then they had no time for us. Youhana seemed unfriendly and kept looking at his cell phone throughout the whole time we were there and even at a couple points texted. are there no professional people/places these days. we left feeling like this place lives up to the bad car reputation, old school sleeze/high pressure. we went elsewhere and had amazing service

I took my car in to have a defective transmission replaced. They acted like they were giving me $10000.00 instead of replacing for free a defective item they knew they were obligated to replace due to 3 different class action lawsuits. They damaged my car and said it was like that when I got the car, blamed it on previous owner, and excess steering wheel turning. Charged me $381, original estimate was $355, technician told me you got $10K free just pay the $355, when I checked out the idiot cashier said the price difference was due to tax and I disagreed, she said its only $10. Then everyone got helped before me I had to wait 30 minutes for them to bring me my car even though I was there before 5 other people. While the service man, Randy, I dealt with was very polite I still left feeling like I got ripped off. After his statement that I got $10K free, I knew I would not walk out of there without paying for something. He also told me that the technician had taken my car home with him. Go to another dealership, im pretty sure its their goal to get the customer to pay for something no matter what.

After a a couple of horrible experiences with another Mini Dealer (South Bay), I called Universal Mini for help. Randy was a total Rock Star. He not only got everything fixed on my car, he had it done in less than 24 HRS. While the other dealer claimed parts were on back order and played games for weeks, he went above an beyond normal service. Thank you so much for all your help!

Thanks Philip. I tried reviewing you earlier but was unaware if it took. you helped me out greatly and were as always a pleasure to deal with with your kindness and professionalism as always. as a loyal customer thank you.

I had a great experience here and was really taken care of. Jeff Sellz went above and beyond to help me purchase my car. He worked with me and went the extra mile to make sure I got the car and even went out of his way to deliver it to me. I will never buy another car from anyone else and will make sure to tell everyone where to go when they need to buy a car.

What a great Service Experience I had the other day. Phil my Service writer was great, he's been my go to guy on a few occasions at the old premises down the road and have never really been inclined to write anything. But this whole recent experience made me realize the guy is a ' prized asset '. The new building is FABULOUS, its HUGE. I stood there like a kid looking at those great lifts - there is a great buzz at this place. I've been to a number of the local Mini dealers over time for Servicing and as a fan of the product, but the whole experience here is second to none. My car was handed back to me like new, never been to a place before that the car looked like it had been fully detailed. Thanks all and especially a big thank you to Phil in Service. He's my guy and should be yours too ! Great Service !

I followed Huw John to Universal Mini because of the excellent service that he provided in the past. I have always received friendly, informative and efficient service with each of my car transactions. He made certain that I received the same level of satisfaction with his sales team at Universal. My daughter hasn't made the final decision on which Mini she wants but, when she is ready, we will definitely make our purchase at Universal Mini.

Wow - Matt Roberts really helped me out. He's the Used Car Manager and with the use of all his wisdom in the Industry assisted me through the buying process. I regard myself as not the easiest of shoppers, and normally hate car shopping, but Matt is a credit to himself and the whole MINI of Universal City. His level of patience is beyond compare and the guy is a real Pro ! Thank you to all at the dealership that I ran into. You were a pleasure to work with. Great selection of used MINI's.

Wow!!!! Gorgeous building !!! Nicest people!!! Getting my car serviced there was easy as can be! This is the only place I will bring my car! Thank you Paul! I WILL be back!

If you are looking for a MINI, I say go to MINI of Universal City I found them to be the best in selection & price hands down. From great customer service to the new building (great atmosphere ..wow), it will totally surpass your expectations, how many car dealerships can anyone say that about???? GO see Greg, you will be taken care of & you'll make a new friend thanks for all your help Greg, I LOVE MY mini-S