MINI of Universal City

Great experience and great staff especially Marty who helped us in getting my first car. He was really amazing in giving good deals. Everyone was approachable. This place is highly recommended!

It wasn't my regular dealership experience. They were thoughtful and friendly. I didn't feel pressure from them and they helped work out a price that was right for me

I walked in to lease a new 4 door Mini Cooper. Jason simply asked what I was looking for, didn't try to pressure or upsell me any extras. They found the British Racing Green 4 door I was looking for and a few days later I drove home a happy customer. Alex worked hard to get the price I wanted and Huw made sure I was happy with the results every step of the way. I'll definitely go to them again when the lease runs out. Everything was relaxed and easy, even the financing was a breeze.

A great experience that I want to share. Wonderful service visit with Des who was a pleasure to deal with. Kept me informed like a pro that he obviously is and I will be back. You guys have earned my Mini business.

I will be honest, it took awhile for me to decide on what kind of fun car I wanted to buy, and believe me when I say I test drove more then a few. I decided on the Mini Country Man because of one reason. Huw John, your General Manager. Because of him I'm driving the altimate fun car!!! And that's just the beginning of my awesome experience of buying my car. Not only buying my car went smoothly and so quickly. He also made sure I was well taken care of by his awesome crew Marty and Tony.. From the experiance of getting to know my car before driving off and finishing up with the finance dept. I had the altimate experience, not only will I recommend Mini Universal City to all my friends, but this is the only location I would buy my next Mini Country Man. Thank You again for not just treating me to be another customer but family. Sincerely, Ria Ramon-Fortune

Leased a 2011 country man. At the end of lease we had to pay close to one thousand dollars on return fees. From past experiences with other luxury vehicles, like land rover and audi, I have never paid so much. I was charged $300+ for little dings less than 5 inches in diameter total sustained in the left side of the hood from possible careless people opening their doors. Secondly, the tire protection plan that we got was explained to us incorrectly because the tires were supposed to be only replaced if damaged and not worn...extra $300+ (but cost $2800 for the plan). Then the restocking fee, which I understand. But the other two charges were bogus. I will never lease from this company ever. Luxury car with the pedigree if a BMW? Both companies are overrated.

I've bought a few cars. More than a few. I get the game - come in, fall in love with the test drive, then get caught up in the mumbo-jumbo with the salesman and the manager and the finance guy until your head is spinning and you just want to leave, but you can't because they took your keys and you're stuck. Evidently Mini Universal City gets that too - and they get that it sucks, because they don't do that. In fact, my experience there was exactly the opposite. My girlfriend leased her last mini from Mini Universal City and needed (yes, needed), to upgrade from a manual to an automatic. We came in on a Monday morning and met Anthony, the salesman. Anthony digs cars.... and he knows his stuff. He explained everything that was different between the 2013 model we were turning in and the 2015 model we were driving (these cars are super-cool, btw.) Also Anthony is a fun guy to deal with. They appraised the 2013 car quickly, and presented an offer. We met JD in the sales office (who also really knows his stuff). They explained everything about the new lease. We needed a little time to think about it so we left. Over the next few days we communicated with Anthony via email and text. He always answered our questions quickly - even on his day off. I also had the pleasure of an email exchange with the General Manager of the dealership, Huw (yes, that's how you spell it.) Huw is also a no-nonsense guy who's committed to customer satisfaction. There was an issue with this lease that I felt the dealership could correct, and Huw did everything he could to make the deal work. We're both very busy so I asked if they would prep the car and have it ready for us after work (which was about 8pm.) The said no problem. We showed up, and we parked right next to a brand new grey 2015 Mini Cooper base with a moon roof, racing stripes and Union Jack on the roof. It was detailed and had a huge SOLD sign in the window....it was waiting for us. The check-in of the 2013 car and signing of the new lease took about 30 minutes (again, no nonsense.... JD had everything ready and Anthony got us going quickly.) Then Anthony stayed after closing to make sure my girlfriend knew what every knob and button did in the new car. I don't think our experience was unique at this dealership. When we arrived there was another couple leaving who couldn't stop saying "thank you" to JD in the sales office. They also drove off in a new Mini. So THANK YOU from us to Mini Universal City as well. If you stop by ask for Anthony or JD and I think you'll be really satisfied too.

I've bought a few cars. More than a few. I get the game - come in, fall in love with the test drive, then get caught up in the mumbo-jumbo with the salesman and the manager and the finance guy until your head is spinning and you just want to leave, but you can't because they took your keys and you're stuck. Evidently Mini Universal City gets that too - and they get that it sucks, because they don't do that. In fact, my experience there was exactly the opposite. My girlfriend leased her last mini from Mini Universal City and needed (yes, needed), to upgrade from a manual to an automatic. We came in on a Monday morning and met Anthony, the salesman. Anthony digs cars.... and he knows his stuff. He explained everything that was different between the 2013 model we were turning in and the 2015 model we were driving (these cars are super-cool, btw.) Also Anthony is a fun guy to deal with. They appraised the 2013 car quickly, and presented an offer. We met JD in the sales office (who also really knows his stuff). They explained everything about the new lease. We needed a little time to think about it so we left. Over the next few days we communicated with Anthony via email and text. He always answered our questions quickly - even on his day off. I also had the pleasure of an email exchange with the General Manager of the dealership, Huw (yes, that's how you spell it.) Huw is also a no-nonsense guy who's committed to customer satisfaction. There was an issue with this lease that I felt the dealership could correct, and Huw did everything he could to make the deal work. We're both very busy so I asked if they would prep the car and have it ready for us after work (which was about 8pm.) The said no problem. We showed up, and we parked right next to a brand new grey 2015 Mini Cooper base with a moon roof, racing stripes and Union Jack on the roof. It was detailed and had a huge SOLD sign in the window....it was waiting for us. The check-in of the 2013 car and signing of the new lease took about 30 minutes (again, no nonsense.... JD had everything ready and Anthony got us going quickly.) Then Anthony stayed after closing to make sure my girlfriend knew what every knob and button did in the new car. I don't think our experience was unique at this dealership. When we arrived there was another couple leaving who couldn't stop saying "thank you" to JD in the sales office. They also drove off in a new Mini. So THANK YOU from us to Mini Universal City as well. If you stop by ask for Anthony or JD and I think you'll be really satisfied too.

I have been bringing my 2003 Mini Cooper to this dealership frequently over the years for various major and minor services, and I have been familiar with all of the "regimes". The current one is by far the best! Huw is the new GM and along with Tommy as head of service, and Phil as my fave service adviser, have taken spectacular care of my vehicle for this latest visit. I needed four new tires and got the best price available, as well as a transmission issue that was taken care of and sorted out far beyond my expectations of any dealership or service establishment. I can't say enough good things about this place! If you are a true Mini enthusiast, and your car is an older model, don't be afraid to bring it in to these guys. They will show you the same care that you have shown your car. They have a great respect for those of us with earlier model Minis as well as folks with newer ones. First-Class A-One!

My qualm is in regards to the customer service at this dealership-or i should say lack there of. The employee crowd here seems more in tune with the to-do on their cell phones than helping customers that walk in the door. I actually was not able to deal with anyone as nobody was there to help me. The only employee I saw was at some counter and completely ignored me. I guess I took a back seat to the attractive young man in front of me who Johanna seemed to be chatting up and exchanging information on his CELL PHONE. I heard no car convo/help just chit chat about weho nightlife.This is a place of business. Leave your personal lives at home and actually help customers who want to buy a car! I wanted to like this place as it was convenient to my home but I will give my business to someone who actually wants it/appreciates it!