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INFINITI of Thousand Oaks

(181 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (877) 613-5486 (877) 613-5486
Used (866) 440-4808 (866) 440-4808
Service (866) 749-4853 (866) 749-4853

Reviews

(181 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Thousand Oaks from DealerRater.

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Love the people in the service department!

Love the people in the service department! I’ve been a customer for over 20 years !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I say this every time I go, but I feel like a five star

I say this every time I go, but I feel like a five star client at a Rolls-Royce dealership. The way Alba treats her customers is probably second to none. I don’t feel any dealership pressures, but instead, a comfort like I’m truly being taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were attentive and so nice as they took care of my

They were attentive and so nice as they took care of my car. I really appreciate the staff at Infinti of Thousand Oaks!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Patti & Julio are always on point and this time they went

Patti & Julio are always on point and this time they went beyond 5 Star service and took care of my major service issue while providing me with a courtesy vehicle and delivering the car weeks before promised

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great, great, great, and no issues and he was very

Great, great, great, and no issues and he was very personable. No complaints Loved it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Warm personable people.

Warm personable people. Warm personable people. They try their best to accommodate your circumstances. Warm personable people. They try their best to accommodate your circumstances with care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good and fast service Accommodate my wife and I in going

Good and fast service Accommodate my wife and I in going to a restaurant for breakfast. Provided transportation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was great Alba was very helpful and courteous

Service was great Alba was very helpful and courteous everything went well and my car came back very clean

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the high rating!

The service here is the best!

The service here is the best! I have been a customer here for almost 15 years and they have never let me down. I wouldn’t bring my car anywhere else

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We needed to have a key programmed.

We needed to have a key programmed. They did that and corrected an issue with the back struts that we did now realize we had - for free! The app allows you to check progress, but we didn’t need to use it, as they called us as soon as the car was done. Very friendly throughout the process. This is why you buy an Infiniti!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.