Reviews
WB was very responsive and Scott was awesome. Always...
WB was very responsive and Scott was awesome. Always answered my call and any questions I had. They were very responsive and offered the best price on the vehicle in the Atlanta area. Everything was ready to go when we arrived to the dealership. In and out within an hour. We couldn’t be happier with the service we were given and the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We are happy to hear about your positive experience at Pugmire Ford of Cartersville, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Steve Smith - GSM
Pam and the service techs did a great job of getting me...
Pam and the service techs did a great job of getting me in and out quickly. She kept me advised of the status of my Explorer. The service area was clean and my Explorer was returned to me in the condition that it came into the dealership service area, i.e., no paper mats left in the vehicle and the radio station and the seat position were not changed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Peggy, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Pat McConville - Service Manager
Pat, I did not word my review very well. I am very happy with the service and the fact that I did not have to remove paper mats or put my car back to the way it was. The service techs did a great job of making sure I did not have to put anything back to the way it was. I am very pleased with my treatment at Pugmire. Thanks! Peggy
Service Department worked to fix a problem
I did have a problem with some work performed on my vehicle but Pugmire work all things out to my complete satisfaction. Thank you Pugmire.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I do apologize for the initial difficulties you experienced but I'm glad to hear that things have been smoothed over by our team. Please let us know if there is anything else about your experience that you'd like to discuss. Sincerely, Pat McConville - Service Manager
Top Notch Service
Pam in the Service Department was not only knowledgeable and helpful but super nice. We were in and out in less time than promised. Although, the waiting area was so nice it was almost sad to leave.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Pat McConville - Service Manager
Used F150 4x4
Exceptional customer service! Salesman (TJ), worked with my schedule and provided class A service. I talked to probably 7-10 different dealerships, and felt skeptical of all but Pugmire. They have my trust and earned my business. I would definitely buy from Pugmire again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your feedback, Britt. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with TJ. Please let us know if we can ever help you in the future. Sincerely, Steve Smith - GSM
Exemplary service by Whitney and Team!
After getting the runaround at the Sandy Springs Ford dealership this morning, and told my appointment only got me into the "queue", I called Whitney Bennett at Pugmire, drove from Sandy Springs to Cartersville, had my daughter's car diagnosed and fixed within an hour, and back at my office in East Cobb by 11:00. While a bit inconvenient, the time saved compared to other dealer service centers around the perimeter, it will be worth the drive from this point forward. Call and ask for Whitney - she's the real deal!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Pat McConville - Service Manager
Service
Appointment time was kept; professional service! Waiting room was comfortable and the staff took time to let me know the status of the service on my Exlporer. Appreciate the personal attention.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Peggy, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Pat McConville - Service Manager
Best dealership!
Best dealership! Easy service appointment for my 1st oil change, would highly recommend to anyone looking for a new or used car or quick, great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if we can ever help you in the future. Sincerely, Pat McConville - Service Manager
JEFF STUBBS IS THE BEST!
Went to Pugmire in Carrollton for an oil change on my 2015 Fusion, left with a new 2018 Ford EcoSport. Jeff Stubbs was a pleasure to work with. This dealership will be my only place to shop for vehicles in the future. Great job Pugmire, keep it up!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service Department
It was my first visit to this dealership. The staff members were friendly, polite and the service was good and timely. I will definitely be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Pugmire Ford of Cartersville's Service Department. Sincerely, Pat McConville - Service Manager