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Pugmire Ford Cartersville

(229 reviews)
Visit Pugmire Ford Cartersville
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
New (470) 695-3100 (470) 695-3100
Used (470) 695-3101 (470) 695-3101
Service (678) 971-2736 (678) 971-2736

Reviews

(229 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pugmire Ford Cartersville from DealerRater.

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Easy experience from start to finish

Mike was very knowledgeable explaining the different options with each model. Before leaving with my new Ecosport, Mike explained everything in the car and all controls. I have never had a salesman do this. Great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us this awesome review, Sam! Mike is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new Ford Ecosport! If you have any questions, please do not hesitate to come see us. Sincerely, Steve Smith - GSM |

Pugmire really took care of my children!

My daughter and her husband needed a family car, one which could accommodate their current child plus the twins on the way. Having heard good things about Pugmire Ford, I took them there as a starting point in helping them figure out what the right choices were for them. I did not expect for my children to purchase at that time, but Pugmire Ford did a great job of assessing and meeting their need. I am so thankful to both Brian Sheldon (sales) and Richard Copeland (finance) for working with my children to: help them comprehend their financial situation; understand what their current vehicle needs really were; find the perfect vehicle for them, and arrange appropriate financing. As a parent, my experience with this dealership left me feeling like someone had not only helped me keep my children and grandchildren safe on the road......but also helped me teach them important life skills through clear explanations of the car loan and financing process, what to look for in a vehicle, and how to best take care of that vehicle. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Lurah, we appreciate you for letting others know about your experience at Pugmire Ford of Cartersville. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Smith - GSM

Work performed exactly as promised and in a timely manner

After being told by two other dealers they would call me when parts were available more than a month ago and not having received a call yet I called Pugmire Ford on a friends recommendation. They ordered the recall parts and told me parts should arrive in two weeks or less and they would call to set appointment for installation. This is exactly what they did. I am still waiting for a call from the dealerships in Kennesaw Georgia and Woodstock Georgia .Apparently safety recalls are less important to them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Glen. Please come visit us if you need anything else, be it service or sales. Sincerely, Pat McConville - Service Manager

Great service very happy with our salesmen Brian Sheldon .

We are very please with all the great help we got from Brian Sheldon and the staff very nice and helpful would definitely recommend 100%.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review, Kert! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Steve Smith - GSM

The Pugmire Team Hit It Out Of The Park!

The entire team at Pugmire Ford in Cartersville are top notch, especially Mike Shaffer. They helped me find exactly the truck I was looking for, with all the options, and more. I was given a good value for my trade in and I couldn't be any happier with my experience buying my 2nd truck from Pugmire Ford in Cartersville. If you are looking to buy a car or truck, do yourself a favor and go see the Pugmire Team. They will take expert care of you and your interests. That is why I came back again for my next vehicle and so do most of my friends. Thank you again Pugmire Team! I couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We love hearing about customers who have a great experience at Pugmire Ford of Cartersville and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Congratulations on your new truck! if you have any questions or concerns, please do not hesitate to come see us. Sincerely, Pat McConville - Service Manager

In for oil service, out with a new car!

Brought car up to be serviced and was waiting for my wife to pick me up. Met Mike Shaeffer. Very knowledgeable and likeable saleman! Ended up trading my car in on a 2017! I really like my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear you had a positive experience with Mike! Please let us know if you need anything in the future! Sincerely, Pat McConville - Service Manager

Great place to buy a car

This was a very positive car buying experience. We were able to negotiate to mutual satisfaction in a very timely manner. Professional and helpful staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to write this fantastic review! Sincerely, Pat McConville - Service Manager

Buying a New Bigger Car.

I own my own business and do all the sales. It is very hard for me to walk into a dealership, because all I hear is BS., hyped up promises, nothing that they can do on bringing the price down not even a tad bit. I loved hearing all the positive and if there was something that I was concerned about, that was addressed like a real person who care's. They didn't give me False promises to line their pockets. Kudos for having such a true, warm, welcoming, Dealership that feels like family. Nicole Bush

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kudos, Nicole! Please let us know if you need anything in the future. Sincerely, Pat McConville - Service Manager

Fantastic Dealership!!! - #1 in my book!

I had been to a few other metro Atlanta Ford Dealers in search of a 2017 Ford Escape. None of the sales folks could answer even the most basic questions about the car - they simply wanted me to drive the car and hand them a commission check. I then decided to drive out of metro Atlanta to Cartersville. When I went onto the Pugmire website and asked for someone to contact me, Mike Schaefer (my salesperson) called me within 5 minutes (even though it was after hours). Once MIke confirmed that the car that I wanted was still available, I met him at the dealership the next day. He explained all of the car's features in amazing detail and answered every single one of my questions with a thorough explanation. I told Mike what I wanted to pay and what I wanted for my trade-in. The deal was done in no time. Richard (the gentlemen that handles the financing) was every bit as easy to work with. All of my future Ford purchases will be at Pugmire Ford in Cartersville. It's well worth the 40 minute drive to receive such fantastic and professional service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional staff

We highly recommend Pugmire Ford of Cartersville! Our new truck shopping experience was a pleasure with a top notch, professional staff. We highly recommend Pugmire and salesman, Brian Sheldon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We cannot thank you enough for your wonderful review of Pugmire Ford of Cartersville and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Steve Smith – GSM