Reviews
Got what we wanted!
When we started our search for a newer car for my daughter, we looked on Truecar.com and found several cars that fit our needs. I emailed several dealerships from Marietta GA tp Chattanooga TN expressing that I was pressed for time and ready to buy. Only one responded, Mountain View Chevrolet and Angel Godoy. They had the low mileage car we were looking for, the price we wanted to pay and the comfort of knowing we were buying from a reputable dealer. We made an appointment and arrived early. We were met by Angel who had the vehicle we inquired about under a canopy for our inspection. We took the vehicle for a test drive and found the vehicle to be exactly as advertised, perfect. We went inside and this is where I was truly blown away. I already knew the selling price was discounted and according to Truecar.com it was a "Great Price", meaning it was less than the average price paid for the same car in our area. We had our down payment ready, knew our price, knew how long we wanted the loan so the only variable was APR. We got everything we wanted and an APR under 3%. No hidden fees, no surprises. The staff was very helpful, professional and courteous. We highly recommend Mountain View Chevrolet and Angel Godoy to anyone looking for a hassle free car buying experience, the way it should be.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you kindly for taking the time to leave us a review and tell us about your experience. We love to hear from our satisfied customers. It's great to hear that Angel was helpful from start to finish in your car buying experience. Please know that our commitment to you as a customer will continue long past this. We will be happy to help you with any vehicle service needs or questions you may have! Welcome to the Mountain View Chevy Family.
Accommodating and helpful
I was able to have my car seen immediately and resolved my issue. I had a great experience except I would have liked updates throughout the day but after dropping off my car at 9am was not called till 5pm to be told anything regarding the results of my battery test and what was planned to fix my car issues. I will definitely use Mnt View Chevy Service over Integrity GMC for their timeliness and kindness.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide us with feedback. We value our customers input as ways we can continuously improve. We are happy to have you as a customer and know that your service was accommodating and helpful. Our team looks forward to serving you again with any vehicle needs.
Wonderful experience
This was my first experience buying a new car. My Salesman, Josh Wilcox, made it a wonderful experience! He was very knowledgeable about the vehicles on the lot and his wonderful personality and sense of humor made me feel like I was dealing with a good friend and not just someone out to make some money on selling car. Likewise with the Finance dept. Everyone at the dealership was warm and friendly and I would certainly recommend the lot to others, which I already have!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Calvin for the recommendation! We are so happy to hear you had wonderful service with Josh. At Mtn View Chevy, we do consider our customers as part of a family, so we love to hear about your experience! We aim to always be professional and personable. We hope you'll come visit us again for any vehicle needs you may have. If you have any questions or concerns, we'll be happy to help.
Easy going
The staff at Mtn View Chevy was very straight forward and listened to what the buyer needs and wants were. They did not try to weasel anything around me. I dealt with Shaun Emery who I must say was very nice and listened to what I had to say. This was one of my first big purchases and Shaun made me feel comfortable through the whole process of buying a vehicle. I would recommend Mtn View Chevy to anyone who I looking for a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review and recommendation, Kyle. We are happy to know Shaun listened to you and could help you find the right vehicle to fit your needs. We are continuously trying to reach a high standard of service and be helpful, friendly and professional. We look forward to the opportunity to help you with any future vehicle needs!
2012 Avalanche
My wife and I purchased a 2012 Avalanche from Mountain View Chevrolet and the experience was very pleasant. Mr. Corbin Adams (salesman ) very knowledgeable of the vehicles we test drove and was a true pleasure to work with. Mr. Brown ( finance ) made the paperwork for the vehicle quick and painless. The emails from Mr. Shaun Emery was helpful and keep me aware of the great deals and dicounts that were available. This is my families second purchase from here and it won't be our last. Excellent dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! We are so pleased that you were able to drive away in the perfect new truck with the help of Mr. Adams, Mr. Brown and Mr. Emery. We look forward to the opportunity to serve you again in the future and earn your loyalty as a life long customer. Enjoy the Avalanche and please don't hesitate to contact us if we can help you in any way.
Craig was very helpful
I had a question about my 2015 Chevrolet Equinox and the service team was very helpful. I don't have any problem with my SUV
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide us with feedback! We are happy to know Craig was helpful in answering your question. We are always happy to help our customers in whatever capacity we can. Hope you're loving the Equinox!
oil change
did not take as long for a oil change but it still took over an hour, which I still think is too long for just that, keep it up, you might get under an hour next time, I sure hope people with an appointment get done first.... I always have to remind them I have free oil changes, why is that? I thought they were suppose to know this
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marti, thank you for taking the time to leave us a review. We thank you for choosing us for your service needs, but we are disappointed to hear you were not completely satisfied with the timeliness of your service. We would like to learn more about the situation and hear your feedback. Would you please call Jimmy Clark at 423-266-0181 at your convenience?
Great customer service.
Overall my experience was very good at your dealership. My salesman was great and very helpful. He helped me to get the best price possible for my car. I am a first time buyer and he made it very easy. I am very happy with everything that he did for me. The only thing I was not satisfied with was that it took the detail shop almost an hour and a half to wash my car. It did not look like they took very much time with it and I was very dissatisfied with how the car looked when I finally got it back. It was still soaked and later that day it had water spots all over it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to provide us with feedback, Cynthia. Our team is happy to hear that you had a great first car buying experience and are happy with your new car. We are, however, disappointed to hear you were not satisfied with the timeliness or quality of your car wash. We will continue to work hard to improve in that area, so we may give satisfactory and efficient service. Please give us a call if there's anything we can do for you!
Good Service and in a timely manner
Purchased vehicle at Mountain View Chevrolet and this is the second vehicle purchased there and have always been treated professional and in a timely manner .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review and for choosing Mtn View Chevy! Our team is so glad to know you were provided professional and timely service. We hope you are enjoying your new car! We'll see you for your first service important. As always, if you have any questions or concerns before then, we will be happy to help you.
Professional staff, prompt service
As always, the staff was professional. My vehicle was ready on time. I am extremely pleased with the service at Mountain View Chevrolet.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frances, thank you for taking the time to leave us a review. We are happy to hear you received professional and prompt service. We hope you'll continue to choose Mtn View Chevy for all your vehicle and service needs. If you ever have questions or concerns, please don't hesitate to ask us.