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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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F150 Hybrid

This has been the best buying experience I have ever had. When the time comes, I will definitely come back here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Used truck purchase

Herb is a great salesman , he allowed my wife and I enough time to look the F-150 over and drive it . The dealership even stayed after closing to make sure we were taken care of. Only down side , first time I bought a Ford and didn’t get a hat … LOL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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3 times each a charm buying from Bob Moore Ford

I ordered a Super Duty from Bob Moore Ford last January. We all know the issues in the car industry, and I knew it could take a while. While waiting, I would read a couple of forums where others like me have been waiting and when their truck arrived, how much hassle they had with the dealer or the dealer not honoring price protection. When my truck finally arrived (6 months!), Bob Moore was upfront, friendly and made the entire transaction hassle-free. I felt they gave me a good value for my trade-in, honored the original price agreed to and no pressure from the F&I person. I got to choose what I wanted for extended warranty and the whole experience was pleasant. This is the reason I chose Bob Moore for my third purchase from them!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and overall experience

Fantastic experience! Herb Griffith contacted me at his first opportunity to respond to an online inquiry, and he was there every step of the way and helped me drive home in my new truck! I was driving in from 2 hrs away and we had everything from trade in to sales price handled before I ever set foot on the lot. All that was left was a test drive and the paperwork. Fantastic and trustworthy service from EVERYONE at the dealership. I highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic service and overall experience.

Fantastic service and overall experience. Herb Griffith made sure everything was just as he described on the phone. I walked in knowing my trade value, sales price and all that was left was the test drive and completing the paper! Great experience and fair values on both sides of the deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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What buying should be

Bob Moore will earn your business. From the best sales staff (ask for Kyle Christian) to the fastest paperwork process around, to a quality service department, these guys can’t be beat. Hands down the best choice you’ll make.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1 star service/ 1 star attitudes!

Horrible experience. Took truck in 4x. When it cost me they found issues. When same issue existed, they told me nothing that can be done. I now have to find another place to repair my truck. I have bought several Bob Moore vehicles and still get treated this way. That shouldn't even matter. But I would hate to see the treatment from them if I were never a customer. I was told today, they don't have time to take truck on test drive. Clearly they have no intention making the repair or situation right. I am out thousands on rental vehicles, and repairs. I have to rent a vehicle every time I travel because I can't trust the work done on my truck.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Both Dylan & Matt were HONEST and lived up to their end

Both Dylan & Matt were HONEST and lived up to their end of our discussions. Fastest paperwork time ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Top professionals

Herb, Jason and Mike were all fantastic. They took time to Explain everything in detail and answer any questions. Herb was extremely knowledgeable on the F150 I purchased. A great experience overall!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service at Bob Moore Ford

Recently bought fa 2022 Bronco. Couldn't be happier with Bob Moore Ford. Was especially impressed with Francisco Barrio who helped me throughout the process. Mr. Barrio was very knowledgeable and helpful. Really appreciate how he handled things for me. Paul Albers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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