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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Never again

Be sure you get to see the sticker price before you sign any paperwork. The vehicle I purchased listed for 43,600.00, I got 43,000 trade. There was a 1,000 rebate, so should have got back 1000.00 in my pocket. The sticker was in the glove box not visible to me and I never thought to look because I really thought bob moore was not sneaky, but that’s what I get for thinking. They got me on this one, never again. I told the salesman I will trade straight across, but that did not happen.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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No I do not recommend this dealer, however the salesman

No I do not recommend this dealer, however the salesman that helped me with my trade does not like to hear that a customer would like to have something added to the new vehicle to make it worthwhile to the customer. They hide the retail price and are not transparent. They are in it to make money not worry about customer service.sticker price was 43620, they said they were giving me a straight trade when in fact they wanted the 1000.00 rebate that I should have got. They got me on this trade but never again,

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Consumer response

Never again

2017 F250

Good service, would buy from them again. Friendly, clean and modern.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very good experience purchasing a new truck.

Just bought a new truck from Bob Moore Ford. Kyle Christian was great to work with. His knowledge of the vehicle and his desire to find just what I wanted was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Great Experience

Purchased a used car from Bob Moore Ford and had a great experience. They know how to treat you right. Did not pressure you to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best buying experience I have had.

Best buying experience I have had. Everyone I dealt with made the experience a pleasure. Kyle Christian does a great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Brittany Morgan

Bob Moore Ford made this process so easy and they were so helpful and welcoming!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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F150 Hybrid

This has been the best buying experience I have ever had. When the time comes, I will definitely come back here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Used truck purchase

Herb is a great salesman , he allowed my wife and I enough time to look the F-150 over and drive it . The dealership even stayed after closing to make sure we were taken care of. Only down side , first time I bought a Ford and didn’t get a hat … LOL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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3 times each a charm buying from Bob Moore Ford

I ordered a Super Duty from Bob Moore Ford last January. We all know the issues in the car industry, and I knew it could take a while. While waiting, I would read a couple of forums where others like me have been waiting and when their truck arrived, how much hassle they had with the dealer or the dealer not honoring price protection. When my truck finally arrived (6 months!), Bob Moore was upfront, friendly and made the entire transaction hassle-free. I felt they gave me a good value for my trade-in, honored the original price agreed to and no pressure from the F&I person. I got to choose what I wanted for extended warranty and the whole experience was pleasant. This is the reason I chose Bob Moore for my third purchase from them!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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