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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Seat warranty repair.

Experience was good.Parts department had to order warranty part from Ford and Ford sent incorrect part.Other than that,everything went as planned. Thanks.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Courteous

Completed in a timely manner. He was able to answer all my questions. I was able to pick up my vehicle at the time that I Requested

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Great experience

This was my second car in a row to buy from Bob Moore. They make it easy. I’ll go back again when my 14 year old starts driving

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We sincerely thank you for the positive review, and look forward to seeing you again soon!

Great service

Appreciate the fast service and friendliness of everyone in the building. Mario got me in and out the waiting area is comfortable and well stocked with refreshments

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Bob Moore Ford is excellent

Kyle always takes great care of me and my family. I would recommend him to anyone wanting a great experience. Just ask for Kyle and let him show you what a buying experience is supposed to be!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Kyle was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Bob Moore Ford

Very professional and friendly

This service center is very clean and well managed. They always have someone who can help you when you drive in. They are a knowledgeable and friendly group of professionals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Purchase Experience 2019 Ford Escape

Robert Weilenman, our sales representative did a great job explaining every step of the process and was very professional and personable. Chad in financial took his time to make sure we understood all of our financing options. One of the best car buying experiences that we have ever had! Thank you Robert and the entire Bob Moore team!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Chrissie, we appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know. Take care.

Pleasant experience

Everyone was so helpful and knowledgeable. Buying a car can be an intimidating process but the team at Bob Moore made me feel like part of the family and that I had nothing to worry about. I would definitely recommend Bob Moore Ford to anyone looking for a positive car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Shannon was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Bob Moore Ford

Iowa was not to far to travel.

We were very pleased and very well taken care of. It felt like we were favorite pastime returning customers. Shannon picked us up at the airport in our new truck. We came in from Iowa because the price was the best in the country . I know because I searched the internet for many weeks to find this deal. Highly recommend Bob Moore and his crew. The experience was 5 *****'s Love our new Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Bob Moore Ford

3 time return customer

Just purchased my third vehicle from Kermit at bob moore ford and could not be more pleased with the experience. Got what I wanted on the trade and was out the door with my new car in under 2 hours! Very streamlined, no nonsense process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Kermit was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Bob Moore Ford