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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Clara L. Bishop

It was a very pleasant experience, selecting a new vehicle, didn't really know what I wanted or the color. First tried a Cherry Red Escape. Loved the way it handled, but decided it was too small. Went back to Bob Moore Ford, told Kevin I needed a larger vehicle. He happily showed me two or three Edges and I chose a Burgundy Velvet Edge SEL. It fits me just fine and I love driving it and really like the color better. Kevin was the greatest, patient and determined to make me happy and comfortable during the entire time. He went above being a good salesman, friendly and helpful until I could make up my mind. Looking forward to my connection with this dealer to service the vehicle and to Kevin to answer my question, as they arise. Both finance agents were great, with the Escape and the lady dealing with the Edge was super nice, helping me finalize the papers at the end of a long, hard day, for her. This was my 4th new Ford vehicle, 19 95 Windstar, 2001 Windstar. 2008 Taurus X and now my 2017 Edge SEL. I'm a very happy, loyal Ford fan. Thank all of you that made it happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience. We are so happy the process went so smoothly for you.

Purchased 2011 Ford Fiesta

I was in dire need of a vehicle after my 1993 F150 that I've owned for 15 years died. After hours of searching used car lots I found a 2011 Fiesta online and decided to check it out, basically last ditch effort. We arrived at Bob Moore around 3:30-4:00 pm and was promptly greeted by the most friendly and least pushy car salesman I've ever encountered. He emphasized that buying a car was about the customer and never once tried to steer us to a pricier vehicle. Our salesman and the entire staff at Bob Moore were friendly, polite, professional, and efficient. We had the papers signed and out the door in about an hour. This was by far the least stressful and quickest car buying experience I've ever had. Bob Moore Ford will definitely be getting my business in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing Bob Moore. Our sales staff works very hard to make sure your experience is a great one!

New Car

William was a great salesman with a great personality. Helped me find a car that I wanted. I would strongly recommend Bob Moore Ford!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience. We appreciate your business and the recommendation!

Excellent

very friendly, very helpful. very good salesman. I will recommend Gabriel Tucker to any customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the kind words and the recommendation.

Jeff Balthis

The Saleman was very knowledgeable about the trucks we were asking about and we did ask a lot of questions. The sales manager talked to us before during and after we were done and thanked us for doing business with them. The financing part of everything went real well and our time was not wasted at anytime during this process. We would like to thank the whole team that helped us for making this seamless and painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to hear you had such a great experience with us. Thank you for choosing Bob Moore.

Excellent

Gabriel has been a wonderful salesman. he was real friendly and very helpful. and I would recommend bob moore to anyone!!!!! I would recommend Gabriel to anyone!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We are very happy that Gabriel was able to provide you with the service you deserve. Thank you for the kind words.

Purchased 2015 Mustang Roush Stage 3

I had a very wonderful experience at Bob Moore Ford and their salesman Kevin Erickson was the best! He treated me like I was a family member and took care all my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We are thrilled you had such a great experience. Thank you for choosing Bob Moore.

Purchased 2015 Jeep Cherokee

I had an exceptional experience buying my car at Bob Moore Ford. William Avila and the used car sales manager went above and beyond my expectations. Thank you for a great car buying experience. I will be recommending Bob Moore Ford to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Happy to hear you had such a great experience. Thank you for your business.

Excellent salesmanship

Salesman Kermit Denton was courteous, personable and helped us throughout the process of purchasing. During the test drive of the car, he did not pressure us with any type of sales pitch. Rather, he told us about the car, encouraged us to look the car completely over, took care of the paperwork promptly after we decided to purchase the car. Overall we were pleased with the experience and the attention to detail in getting the car ready.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business. Customer satisfaction is very important to us and we are glad you had a great experience.

Quick and easy

My purchase experience was hassle free and speedy. Everyone was friendly and helped make the buying process "pain free".

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the kind words. We appreciate your business.