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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Buyer

Bought a great truck from a great salesman! Other than waiting for the finance guy everything went smooth!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing Bob Moore Ford. We appreciate your business.

Fantastic experience

Was a fantastic experience through and through Kermit our salesman was maybe the best interaction I've ever had with anyone in car sales. The staff was friendly, helpful and knowledgeable. This dealership is the one you want to shop at and Kermit is the man you want to see.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Glad you had such a good experience with us. Thanks for your business.

Leasing an F150 limited

Mac was great, finance department was great. Cut the the chase and got us what we needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Glad we got you taken care of. Thanks for your business.

Anthony Gibson

This was our first purchase from Bob Moore. Used F-250 we were allowed to test drive for a few hours. Sales rep Anthony Gibson was very helpful, personable and made it a point to follow up with us after the sale. Kudos all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Welcome to the Bob Moore Family. We appreciate your business. Thanks for the review.

Great place to buy a vehicle.

I really enjoyed my experience at bob Moore. I was in and out it about 3 hrs which was a first for me . They were very kind even during the negotiations about price. I will definitely be buying my next vehicle from there, and will refer them to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Shane, We are so happy that you had a great experience with us. Thank you for your business.

Best salesman and team ever!

Kermit Denton is an amazing salesman very patient and focuses on you like you are his only client!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review!

Mr. Roger middleton

I purchased a 2017 Explorer on January 17, 2017 .It came with 16 inch wheels with Hankook tires. The rear tire on the passenger side picked up a screw in the sidewall and was irreparable. This was not classified as a road hazard by Bob Moore Ford even though the definition for road hazard said if the damage was irreparable it was considered road hazard. We were informed that the tires were not covered for any road hazard even though they were brand new and had less than 3,000 miles on them. We were told we had to purchase insurance on the tires if they were to be covered for road hazzard. We were not told about this detail when we purchased the vehicle. We are not happy that we had to pay $256.00 for a new tire when we could have purchased the insurance for $800 for 5 years.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're disappointed to read your review. We will have one of our managers reach out to you shortly to discuss this in more detail.

Above and Beyond.

We were struck and our vehicle was deemed a total loss. Thankfully there were no major injuries but we were down to 1 vehicle. I begin looking online and found a great vehicle at Bob Moore's and gave them a call. I spoke with Kevin Erickson and between him and the staff everything was taken care of within 6 hours. They kept me up to date on the process and when i was told "everything is done, when do you want it" it was a great weight off our shoulders. I wish i knew every person involved with our purchase because they deserve major praise. They were understanding, polite and respectfull. They even quoted me a price then lowered it due to the processing fee i was unaware of, great character and customer service. Thank you and God bless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy to hear Kevin was able to help you get into the car that fit your needs. Thanks for the kind words!

My experience buying my new ford 3500

Our experience with Bob Moore was a good one. Everyone there was extremely friendly. Mr Wes Williams was very polite and did an outstanding job. I will for sure recommend him to others. The Bob Moore Ford group is defiantly a place me and my family will shop again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad Wes was able to help you with your vehicle purchase. We appreciate the review and the recommendation.

Ford Flex Purchase

Great deal on a new car. Easiest purchase I've ever had. Would recommend if you're looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the review and the recommendation. We appreciate your business.